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Sun Developer Service Plans

Sun Developer Service Plans offer support for the whole development team, and are designed to help you improve productivity by enabling you to spend more time focusing on critical projects and less time on fixing problems. There are three levels: Basic, Standard and Premium. Support levels include releases and updates to developer software and tools such as Sun Studio and NetBeans as well as prompt, expert-level technical support.

Key Benefits

Packaged offering for large enterprises and developer organizations
Unlimited code support and how to help, plus unlimited phone product support
Updates and patches
Choose the level of service that matches your needs - Mission Critical to Basic support
Training credits

Resources

Which Level of Service is Right For You?

Premium Service Plan	Standard Service Plan	Basic Service Plan
Contact Me	Contact Me	Contact Me ⁽¹⁾
If you're looking for enhanced coverage, you need a Premium Service Plan. In addition to 24/7 online and phone support, you get unlimited code support, this plan includes SunVIP interoperability support, software releases and updates and self-help tools and notifications.	If you're looking for a plan that will help you manage and resolve technical issues more quickly and efficiently, consider a Standard Service Plan for online and phone support, unlimited code support, software releases, updates, self-help tools and notifications.	If you are looking for unlimited code support as well as developer how-tos and patches & updates, this is the plan that you will want to consider.
Notes: ^{(1) Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1".}

Compare Features

Features	Premium Service Plan	Standard Service Plan	Basic Service Plan
	Contact Me	Contact Me	Contact Me ⁽¹⁾
Online and Telephone Technical Support	24/7 Immediate Assistance	12/5 (4-hour response)
Unlimited Code support	1 business day response via email only	1 business day response via email only	1 business day response via email only
SunVIP Interop Support
Knowledge Base Access
On-Demand Software Updates
Sun Alerts and Notifications
Notes: ^{(1) Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1".}

Help me select my Service Plan

Sun Developer Standard and Premium Service Plans offer telephone support during stated coverage hours. In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number.

For additional questions please contact your local Sun sales representative.

Contact Sun

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Highlights

The Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.

Sun Advisory Panel

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