As the size and complexity of your datacenter grows so too does the size & complexity of your support needs. There comes a time for many of our customers when buying support for their site as a whole, rather than on a unit by unit basis, makes better business and financial sense. When that time comes for you, Sun is there to help with Service Plans for the Enterprise.
Service Plans for the Enterprise build on the strength of Sun's integrated SunSpectrum operating system and hardware support while offering the advantages of simplified contract management and modular components tailorable to your needs while bringing to bear the full breadth of enterprise class service capabilities that Sun has to offer.
When you choose SunSpectrum Support, you get more than the typical service relationship. With one overarching support agreement, Sun provides you with virtually everything you need: integrated hardware and operating system support for your systems; hardware and firmware support for your data storage; operating system-specific coverage; and options for your production system software.
You maintain control by selecting the precise level of service you need for individual system performance. As you move up to higher level plans, coverage hours broaden, response time commitments quicken, and issue escalation is accelerated. Simply choose any or all of the Sun Service Plans you need, and relax. Your coverage is all under one Sun.
Help me select my Service Plan
To learn more about Service Plans for Software or any of the Service Plans available through SunSpectrum Support, contact your Sun
Sales Representative or Sun Authorized Reseller.
The Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...
