Sun Developer Service Plan User Guide

Sun Developer Service Plan Overview

Based on your organization's unique requirements, Developer Service Plans are offered at three service level options: Basic, Standard, and Premium. The features, coverage hours , and service response times may vary depending on the plan purchased. Please review the key features of Sun Developer Service Plans for more more information about which service features are included in the plan level you purchased.

Access to Services of the Developer Service Plan

To access many of the features of your Sun Developer Service Plan, you need a free Sun Online Account login and your plan's service contract number also known as a service plan serial number (or digital rights number). Please have these ready before you get started.

Sun Is Here for You
Sun Developer Standard and Premium Service Plans offer telephone support during stated coverage hours. In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may  call a regional support number

How to Use the Service Plans Features

Per Incident How To's: Per-Incident Developer Advice and Programming How To's
Our Sun Engineering support staff will help you with developer-specific best practices and advice on solving programming issues when using Sun's developer tools and technologies. Help is also available for workarounds and pointers, but developer per incident support is not intended for bug escalation or resolution. Submit your developer per incident support request using this online Online Per Incident Help Form.

Product Support (for Developer Service Plan Premium and Standard customers only):
General service requests for product defect escalation or technical support, which is available to customers that purchased premium or standard service level for their Developer Service Plan contract, may be submitted by calling your local Technical Support Center or sending it online through the Online Support Center.

Training and Professional Certification
Educational Credits with Sun Educational Services Redeem your educational credits by taking one or more of the thousands of courses offered from the Sun Educational Services to help keep you up to date with the latest technologies. You may apply your educational credits to the course(s) of your choice; educational credits expire after 12 months from date of purchase.

Log in with your existing Sun Online Account. Follow the on-screen instructions to migrate your account for training access. Alternatively, you may call your local Sun Educational Services Training registrar.

If you do not already have a Sun Online Account, you may create one when you are asked to login. For further questions about activating your Sun Educational Services entitlement, contact Sun Training.

For up-to-date training information, please reference:

• Training Course Catalog
• Developer Learning Paths
• Solaris developer-specific courses
• Solaris general courses
• Developing Applications with Java Technology
• Professional Certification

More Details and Additional Resources: Sun Technical Support and Product Escalation
If you have purchased a Developer Premium or Standard Service Plan, you may submit service desk tickets for a product escalation, access extensive technical support information, and check existing service requests online at the Sun Online Support Center or by calling your local Technical Support Center.

1. Login for online support. Select your country as prompted on this screen.
2. Click Online Account and select Link support contracts, which will take you to your online account.
3. Enter your service contract number.

For more information about initiating your product escalation or technical support request, please reference the following information regarding the Sun Technical Support feature:

• Technical Support Requests
• Coverage Hours and Response Times
• Software Releases and Updates

• Online Resources
• Technical Support Requests
• Your coverage hours & service response times
• Software Releases and Updates

Developer Resources
Developer resources are readily available and you can link to them from sun.com. Whether you're interested in community resources, tips for developing on Solaris OS, or Solaris developer networks to explore on your own, Sun is ready to help you make the most of its function-rich developer tools and shorten your development cycle.

Product Updates and Additional Resources
As a service contract customer you are also entitled to a wider array of online resources exclusive to Sun's Service Plan customers for IT support on Sun products, which includes product updates and patches, SunSolve Knowledgebase, Security resources, support forums, and more.

• Online Resources Overview

For additional questions regarding your Sun Service Plan, please contact your local Sun sales representative.