This online guide is designed to help you get the most of your SunSpectrum Service Plan. It will take you through a step-by-step process to help you get started, review the services to which you're entitled, and provide specific instructions on how to access information and receive support from Sun.
Online Resources - Login Access
Your Sun Online Account is the login used to access SunSolve, Sun
Update Connection - Hosted, Sun
Learning Center, Big Admin, the Sun Store, and other Sun sites to which you may
have access. Your service plan and the features it includes are associated with
your Sun Online Account. If you have logged in to any of these Sun sites before,
you have a Sun Online Account.
If you don't already have a Sun Online Account, you can create one from any of the sites
when you are asked to log in, or you can an
account from SunSolve now. Creating an account is free. If you need to update your email
address or other profile information for your Sun Online Account, you can do so from within
the sites you visit after you log in.
Note: Some sites may ask for additional information about
yourself or for your service contract number when you visit them for the first
time.
Your Service Contract Number
Your service contract number allows you to access the services associated with your SunSpectrum Service
Plan. Use your service contract number whenever you are asked for your support agreement number,
entitlement token, subscription key, service plan number, or contract ID.
With your service contract number ready, you will now be able to activate your access to the Sun
support sites which are offered as features of your service plan. These online support resources
and instructions on how to connect to these resources are outlined below:
Connect to SunSolve
The SunSolve knowledge base contains tips, tricks, and symptom resolution information
for the majority of troubleshooting issues.
Go to sunsolve.sun.com. Log in with
your existing Sun Online Account, or register for one.
Click Edit Account
located in the right navigation on this page. Update your profile information
here if necessary.
Enter your new service contract number on this page. Note: If you already have a support agreement whose number appears
here, compare the expiration date of the existing service plan with your
new service plan and enter the number for whichever one expires later.
If you have questions about activating your SunSolve entitlement, click
SunSolve Feedback, located in the right navigation on this page.
Connect to Sun Update
Connection - Hosted Sun Update Connection - Hosted
keeps Solaris 10 up-to-date by providing access to all the latest
fixes and features. You can opt for single-system local or multiple-system
remote update management through the following mechanisms:
Sun Update Manager - A client-side application with a graphical user interface (GUI) and
command-line interface (CLI) for locally managing updates on your system.
Sun Update Connection web application - A web application hosted at Sun for remotely managing updates on one or more of
your systems.
Sun Update Connection Proxy - A local caching proxy server which serves updates from Sun to the client
systems that are inside your enterprise security domain.
Follow the on-screen instructions
to migrate your account for training access.
If you have any questions about
activating your Sun Learning Center entitlement, click the "Contact Sun
Training" link, which is located in the right navigation on this page.
Connect to the Sun Online Support Center
You can access extensive technical support information, submit service desk tickets, and check
existing service requests online at the Sun Online Support Center.
Click Online Account
and select Link support contracts, which will take you to your online account.
Enter
your service contract number or support contract number. When your service
request is created, you will be given a case number. This number is used
within Sun to track your service request from origination to closure.
If you have any questions about activating your Sun Online Support Center entitlement,
click on the Contact link located at the bottom of this page.
Connect to Sun System Analysis
Sun System Analysis is a proactive on-demand, internet-based service designed to enable customers
to better manage their systems. The service continuously checks the reliability, availability,
and serviceability of system hardware, software, operating system, network, and storage systems.
By default, a report is created each month for each system. Sun System Analysis is available to
SunSpectrum Platinum Service Plan customers only.
To start using Sun System Analysis, simply install SRS Net Connect, click on the Sun System
Analysis link and follow activation procedures.
Sun earns Prestigious J.D. Power and Associates' Certification for "An Outstanding Customer Service Experience."
10/17/2007
Source: J.D. Power and Associates, October 2007. J.D. Power and Associates Certified Technology Service and Support Program, developed in conjunction with SSPA. For more information, visit www.jdpower.com or thesspa.com.
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