Features |
Optimal support features with high priority response times essential for mission-critical systems
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Enhanced support coverage to maintain higher system availability
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Improved support to manage and resolve technical issues quickly and effectively
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Basic support to maintain your non-essential systems
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Hardware service coverage features onsite service or parts replacement. You will receive service or parts within the coverage hours and response times outlined in your chosen plan.
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24/7 onsite within two hours |
24/7 onsite within four hours |
8-5, M-F onsite same business day |
8-5, M-F onsite within one business day |
Contact Sun for assistance within your chosen plan's coverage hours, with no limit to the number of times you can call. You will assign an urgency level depending on how critical the issue is when you contact Sun and we will respond within the time limits determined by your chosen plan.
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8-8, M-F
Live Transfer |
8-5, M-F
Live Transfer |
24x7 access to: online knowledgebase, collaborative remote diagnosis, technical articles and features and security papers
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Receive Sun Alerts for covered products, including those for which Sun is still working on a fix, providing an early warning so you can get a jump start on risk mitigation.
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Availability of specific features, coverage hours, and response times may vary by location, product, or service level. Other limitations may apply.
Response times are determined by customer-defined priority. The response times shown are for service requests designated by the customer as "Priority 1".
* Business hours may vary by country. Excludes weekends and holidays.
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