SunSpectrum Support helps companies around the world retain competitive advantage, run more efficiently and deliver on customer commitments. With offerings ranging from basic hardware and software service plans to enterprise-wide IT infrastructure support, Sun provides the expertise, fast response, product updates and tools you need to excel in IT Operations and in your business. No wonder the top 10 companies in many of the world's most technology-intensive industries trust Sun to help them maintain their IT infrastructure and get the most of their assets.
At a Glance
Award-winning quality-of-service
Prevention and rapid problem resolution
Alerts, technical resources and product updates
Services tuned for specific Sun products
Support for 8,000+ multivendor systems
Choice of service levels / price points
Single-contract simplicity
Benefits of Coverage
IT staff gets what it needs to be efficient and effective
Higher system and application uptime
More value from your product investment
Proven Quality-of-Service
Sun gets high marks for support — scoring, on average, almost 5 out of 5 stars in post-call surveys. Customers consistently rank SunSpectrum Support as a top reason why they would recommend Sun to others.
"We knew we could rely on Sun's support teams to help us handle the stability and management of a site of this magnitude. What we get from Sun in terms of support is something I've never seen from another vendor." Dan HoganVice President of Technology
NBC Sports and Olympics
"Service and support are key features that differentiate Sun from its competitors. This level of service is important to our business. Sun's response is always immediate and also identifies potential challenges." David NunnHead of International Operations
Retail Decisions
"One of the real advantages of choosing Sun is the level of support it provides. Our Sun team has brought a lot to the table. I cannot imagine better support from a vendor."
Bill BarzLead Architect
Travelers
If you are looking for site-based coverage, single-source multivendor service or fully-integrated solution support, Sun's experts can help you assemble a service plan that meets your unique needs and objectives.
From specialized developer services to true global support for the software running your business, Sun provides the expertise, tools and software updates you need to deliver on your commitments.
Whether you opt for basic server hardware service or value-priced total-system support for the hardware and the operating system, Sun has the perfect offering for you.
From disk and tape technologies to Sun's new Open Storage systems, Sun offers support coverage specifically tuned to the needs of data storage products.
Take the Next Step
To learn more about SunSpectrum Support, contact your Sun
Sales Representative or Sun Authorized Reseller.
