SunSpectrum Support helps companies around the world retain competitive advantage, run more efficiently and deliver on customer commitments. With offerings ranging from basic hardware and software service plans to enterprise-wide IT infrastructure support, Sun provides the expertise, fast response, product updates and tools you need to excel in IT Operations and in your business. No wonder the top 10 companies in many of the world's most technology-intensive industries trust Sun to help them maintain their IT infrastructure and get the most of their assets.
At a Glance
- Award-winning quality-of-service
- Prevention and rapid problem resolution
- Alerts, technical resources and product updates
- Services tuned for specific Sun products
- Support for 8,000+ multivendor systems
- Choice of service levels / price points
- Single-contract simplicity
Benefits of Coverage
- IT staff gets what it needs to be efficient and effective
- Higher system and application uptime
- More value from your product investment
Proven Quality-of-Service
Sun gets high marks for support — scoring, on average, almost 5 out of 5 stars in post-call surveys. Customers consistently rank SunSpectrum Support as a top reason why they would recommend Sun to others.
"We knew we could rely on Sun's support teams to help us handle the stability and management of a site of this magnitude. What we get from Sun in terms of support is something I've never seen from another vendor."
Dan Hogan
Vice President of Technology
NBC Sports and Olympics
"Service and support are key features that differentiate Sun from its competitors. This level of service is important to our business. Sun's response is always immediate and also identifies potential challenges."
David Nunn
Head of International Operations
Retail Decisions
"One of the real advantages of choosing Sun is the level of support it provides. Our Sun team has brought a lot to the table. I cannot imagine better support from a vendor."
Bill Barz
Lead Architect
Travelers
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Awards & Recognition
Sun is recognized as a leader in IT support services and has a long history services excellence.
2008
- Best Value-added Support, Service and Support Professionals Association (SSPA)
- Best On-site Service, SSPA
- Best Service Delivery Optimization, SSPA
- Hall of Fame Award: Life Time Achievement for Outstanding Service, SSPA
2007
- JD Power & Associates Certification for Outstanding Technology Service and Support
- Best On-site Service, SSPA
- Excellence in Services Operations, SSPA
- Best Enterprise Tape Support, Storage Magazine
2006
- Best Overall Support and Service Plan Features, TNS Prognostics
- Best Timeliness of Resolution and Engineer Expertise, Forrester Research
- Star Award Finalist, Leveraging Customer Feedback, SSPA
Why Sun?
- Unique commitment to customer support
- Highly technical and experienced support staff
- Breadth and depth of a global support infrastructure
- Service plans designed to suit your needs
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Description |
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| Service Plans for Sites & Solutions |
If you are looking for site-based coverage, single-source multivendor service or fully-integrated solution support, Sun's experts can help you assemble a service plan that meets your unique needs and objectives. |
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| Service Plans for Software |
From specialized developer services to true global support for the software running your business, Sun provides the expertise, tools and software updates you need to deliver on your commitments. |
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| Service Plans for Servers |
Whether you opt for basic server hardware service or value-priced total-system support for the hardware and the operating system, Sun has the perfect offering for you. |
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| Service Plans for Storage |
From disk and tape technologies to Sun's new Open Storage systems, Sun offers support coverage specifically tuned to the needs of data storage products. |
Take the Next Step
To learn more about SunSpectrum Support, contact your Sun
Sales Representative or Sun Authorized Reseller.
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