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Service Plans for Novell SUSE Linux

Sun Service Plans
Linux OS Service Plans
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Service Plan for Novell SUSE Linux Enterprise Server
 

Sun offers a standard distribution of Linux from Novell/SUSE, that will be tightly integrated with Java value-add software to complement the Solaris product line and extend the reach of our end-to-end infrastructure.

Sun offers the following subscription offerings for Novell SUSE Linux Enterprise Server Software.

Service Plans for Novell SUSE Linux
SUSE Linux Product
Included Service Plan Offerings
SUSE Linux Enterprise Server 9 Subscription
Sun Software Premium Service Plan, Sun Software Standard Service Plan, Sun Software Basic Service Plan
SUSE Linux Enterprise Server 10 Subscription
Sun Software Premium Service Plan, Sun Software Standard Service Plan, Sun Software Basic Service Plan
SUSE Linux Enterprise Desktop 10 Subscription
Sun Software Premium Service Plan, Sun Software Standard Service Plan, Sun Software Basic Service Plan
 
 
 

SUSE Linux Enterprise Server 9 and 10 are offered on a subscription basis. Our flexible offerings give you the choice to decide which level of Service meets your needs. You can purchase SUSE Linux Enterprise Server 9 and 10 either Basic, Standard or Premium support in these subscription-based offerings.
Sun Software Service Plan Overview
Sun Software Service Plan Level
Features
Sun Software Premium Service Plan
Provides coverage around the clock, 7 days a week. It combines the fastest response times with additional features such as one-stop interoperability assistance for your mission-critical Sun software.
Sun Software Standard Service Plan
Offers extended local business hours coverage for 12 hours a day, five days a week. Choose this offering if you need technical support during normal business hours.
Sun Software Basic Service Plan
For some software, you may not need access to Sun engineers via technical support. The Basic Service Plan provides only the fundamental components necessary to help you identify the cause of a problem and evaluate the right resolution strategy.
 

Linux Maintenance Programs
The SUSE Linux Portal offer users a place to get the latest information, tips, enhancements, and bug fixes for their products. Sun refers its support customers directly to the SUSE Linux Portal.

Linux Support on Non-Sun Hardware
All SUSE Linux software purchased from Sun will be supported on Non-Sun HW as long as the hardware is listed on the vendor's Hardware Compatibility List (HCL). If the third party hardware is not on the vendors HCL, Sun will not provide support. You can check the HCL by visiting the SUSE certified hardware site or the Red Hat hardware site.

For information on Linux software, please refer to: www.sun.com/software/linux.

For more information about Sun Software Service Plans, contact your local Sun sales office, send us a contact request, or contact your local Sun-authorized partner.

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Sun Time & Materials Support Policy
Sun Support Center
Product Warranty Information
Solaris Distribution & Support