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Service Plans for Software

Overview

At A Glance Systems Storage Software Enterprise

Service Plans for Software

Having a Sun Software Service Plan is an easy and efficient way to maximize your investment in Sun software and help reduce your total cost of ownership. Sun offers a variety of service plans that provide telephone and online technical support, software updates and upgrades, and self-help tools and notifications. All plans are available with varying levels of support so you get the help you need as promptly as your business needs require. Whether you work in a datacenter and need Solaris support, are a developer who needs code-level support and programming assistance or support on Sun developer software and tools, or an IT Manager looking for overall Sun software support or mission-critical support for Java technology-based applications, Sun offers a service plan that's right for you.

Sun Software Service Plans

Solaris Subscriptions - Solaris Subscriptions offer individual-system or enterprise-wide support for Solaris on Sun and non-Sun SPARC and x64/x86 systems. (If you need integrated hardware and Solaris OS support, opt for a Sun System Service Plan).

Java MultiPlatform Support Offering - The Java MultiPlatform Support Offering helps you increase availability in your mission-critical environment through dedicated support for Java-based applications running on Solaris, Windows and Linux.

Sun Software Service Plans - Sun Software Service Plans provide comprehensive support for your Sun software and offer additional proactive features such as a dedicated customer service team and interoperability support.

Sun Developer Expert Assistance - Sun Developer Expert Assistance provides developers with web-based programming advice and technical assistance directly from Sun support engineers on a per-incident or unlimited support basis.

Developer Support - Sun is here to help you through the cycles of designing, developing, deploying and maintaining your applications. We offer a variety of services for developers.

Sun Software Service Plans for Developer Tools - Sun Software Service Plans for Developer Tools offer complete support for Sun developer tools so you can concentrate on revenue-generating projects, not fixing problems.

Why SunSpectrum Support?

When you choose SunSpectrum Support, you get more than the typical service relationship. With one overarching support agreement, Sun provides you with virtually everything you need: integrated hardware and operating system support for your systems; hardware and firmware support for your data storage; operating system-specific coverage; and options for your production system software.

You maintain control by selecting the precise level of service you need for individual system performance. As you move up to higher level plans, coverage hours broaden, response time commitments quicken, and issue escalation is accelerated. Simply choose any or all of the Sun Service Plans you need, and relax. Your coverage is all under one Sun.

Help me select my Service Plan

To learn more about Service Plans for Software or any of the Service Plans available through SunSpectrum Support, contact your Sun Sales Representative or Sun Authorized Reseller.

Contact Sun

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Highlights

The Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.

Sun Advisory Panel

"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."

Min Kangg, Director of IT, Internet Brands

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