Sun Software Service Plans
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Who can support your Sun software better than Sun? No one. When it comes to the performance of the software supporting your business, good just isn't good enough. That's why Sun Software Service Plans give you a flexible, cost-efficient choice of four service levels that help you make the most of your software investment. Everything about Sun Software Service Plans is designed to help you keep your Sun software—and business—running smoothly and efficiently. Through a combination of online and telephone technical support, software releases and updates (patches), and online resources, Sun Software Service Plans help you proactively manage your software and provide swift resolution when problems do arise, helping improve performance and availability. You get access to support engineers with proven expertise who provide responsive, consistent service quality, which means faster answers, problems solved. From mission-critical services to basic technical support, you can pick the plan you need for your unique requirements.
Which Service Plan is Right for You?
NEW! Premium Plus Service Plan --When speed of resolution is critical within your environment, you can count on the Premium Plus Service Plan. Designed to give you the specialized services you need for complex software solutions, the Premium Plus Service Plan provides a relationship-based support with a customer focused support team enabling faster resolution of technical issues. A customer advocate acts as a single point of contact between you and Sun's support organization, proactively delivering up-to-the minute data on your support requests, information on recommended patches, Sun products, learning services and more. Additionally the Premium Plus Service Plan includes all the features of the Premium Service Plan. Premium Service Plan --The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include 24/7 online and telephone technical support, SunVIP interoperability support, software releases and updates (patches), self-help tools, and notifications to help you proactively maintain high availability. Standard Service Plan --The Standard Service Plan provides the basic services you need to manage and resolve technical issues more quickly including online and telephone technical support, software releases and updates (patches), self-help tools, and notifications. Basic Service Plan --For some software, you may not need access to Sun engineers via technical support. That's why the Basic Service Plan provides only the fundamental components necessary to help you identify the cause of a problem and evaluate the right resolution strategy.
Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1." Help me select my Service PlanTo learn more about Sun Software Service Plans, contact your Sun Sales Representative, send us a contact request, or contact your local Sun Authorized Reseller. For a comprehensive listing of Sun's service offerings, please refer to our service listings. |
HighlightsThe Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
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