You work with a team of named support engineers who maintain in house
knowledge of your solution and add the value of specialized expertise on
solution-relevant technologies.
You can contact Sun for assistance within the coverage hours you choose
(with no limit on the number of incidents). Through Sun's customer defined
priority process, you select Sun's response time and have access to immediate assistance.
Sun will assist with multivendor collaborative
troubleshooting by tapping into relationships with more than 100 top IT
vendors and joint service centers.
You have around-the-clock access to a variety of
exclusive technical resources including Sun's online knowledge base,
collaborative remote diagnosis, and complete collections of technical
articles, features, and security papers.
You receive Sun Alerts for covered
products, including those for which Sun is still working on a fix,
providing you with an early warning system so you can get a jump start
on risk mitigation.
Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply.
Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1."
To learn more about Sun Software Service Plans, contact your Sun Sales Representative , send us a contact request, or contact your local Sun Authorized Reseller.
For a comprehensive listing of Sun's service offerings, please refer to our service listings.
Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...
