Sun Software Service Plans

Sun Service Plans
Active Tab Resources

Sun Software Service Plans Features and Options

 

Sun Software Service Plans at-a-glance

You work with a team of named support engineers who maintain in house knowledge of your solution and add the value of specialized expertise on solution-relevant technologies.

image
Not Included
Not Included
Not Included

You have a shared resource that knows your environment and interfaces between your company and Sun technical support and software engineering.

image
Not Included
Not Included
Not Included

You can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer defined priority process, you select Sun's response time and have access to immediate assistance.

24x7
Immediate Assistance
24x7
Immediate Assistance
12x5
Four-hour Response
Not Included

Sun will assist with multivendor collaborative troubleshooting by tapping into relationships with more than 100 top IT
vendors and joint service centers.

image
Not Included
Not Included

You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers.

image
image
image

You receive on-demand access to updates and patches for Sun software.

image
image
image

You receive Sun Alerts for covered products, including those for which Sun is still working on a fix, providing you with an early warning system so you can get a jump start on risk mitigation.

image

image
image

Other Resources


Help me select my Service Plan

To learn more about Sun Software Service Plans, contact your Sun Sales Representative , send us a contact request, or contact your local Sun Authorized Reseller.

For a comprehensive listing of Sun's service offerings, please refer to our service listings.

Future Proof the Datacenter

Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...