Service Plans for the Solaris OS
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Sun System Service Plans for the Solaris OS provide fully-integrated hardware and Solaris OS* service coverage to help keep your systems running smoothly and meet your demands for availability. Through a combination of hardware service coverage, telephone and online technical support, and Solaris updates, Sun can help you resolve technical issues quickly and effectively. Choose from four levels of service to best match your business needs—from basic support to mission-critical services.
Which Service Plan Is Right for You?The Bronze Service Plan includes the fundamental components you need to maintain your systems, including replacement parts coverage, telephone and online technical support, Solaris updates, and access to self-help tools and Sun notifications. The Silver Service Plan provides the basic services you need to manage and resolve technical issues more quickly, including hardware service coverage, telephone and online technical support, Solaris updates, and access to self-help tools and Sun notifications. The Gold Service Plan equips you with enhanced coverage to help you maintain higher availability. Features include hardware service during extended business hours (with the option to extend to 24/7, four-hour on-site service), 24/7 telephone and online technical support, Solaris releases and updates, access to self-help tools and Sun notifications, and additional specialized services, including SunVIP interoperability support. The Platinum Service Plan helps you achieve maximum system availability when every minute counts. Designed with advanced tools and processes for your mission-critical systems, this robust level of service integrates all of the optimal features you need, including SunVIP interoperability support, with the highest priority response available exclusively to Platinum customers: 24/7 hardware service coverage and 24/7 telephone and online technical support.
Help me select my Service PlanTo learn more about System Service Plans for the Solaris OS, contact your Sun Sales Representative or Sun Authorized Reseller. Sun System Service Plans are priced on a per system per year basis. Contact your local sales office or Sun reseller about the SunSpectrum Instant Upgrade (SIU) Program. You can save significantly when you purchase your system and your Service Plan at the same time. Or to renew your contract, use our Support Contract Renewal Request Form. For a comprehensive listing of Sun's service offerings, please refer to our service listing.
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HighlightsThe Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
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