SunSpectrum vs Warranty Support, System Support Options
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Level 4 Warranties: SF3800, SF4800, T3ES, 3900series, 6120, 6320, 6900series, L5500, L6000 Level 3 Warranties: Workstations, V20z, V40z, V60x, V65x, V210, V240, V250, V440, V480, V490, V880, V890, B1600, U10 server, E2900, V1280, L25, L100, L700, L8500 Level 2 Warranties: 280R, E220R, E250, E420R, E450, A1000, 3310, 3120, 3510, A5200 Level 1 Warranties: Netra products, V100, LX50, V120, B100s, B100x, B200x, B210n, B10p, T3WG, S1, L8, L180 The product warranty, service level information and table above is to be used for general comparison only and is not updated frequently. For up-to-date warranty terms and details, visit the product warranty chart. For simplicity, not all products or service levels are shown above. The response times shown are for service requests designated by the customer as "Urgent". Business hours may vary by country, but are typically 8am-5pm local time, Monday-Friday excluding holidays. Extended (extd) business hours are typically 8am-8pm local time, Monday-Friday excluding holidays.
The table above does NOT represent actual response times and is only meant to give an idea of relative response between options. The calculations are based on the response times and coverage hours in the table at the top of the page, which are essentially "maximum" response times. For simplicity, the calculations do not include troubleshooting time, although adding this variable would widen the advantage of the two service plan options (due to preferential call handling). For additional information about SunSpectrum Service Plans or warranty support specific to your product, please contact your local Sun sales office or authorized partner. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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