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Sun On-Site Services
 

Parts Inventory Service

Streamline the repair process with on-site replacement parts

When system availability is at stake, waiting for replacement parts can seem like an eternity - especially when downtime equates to significant business losses. With Sun Global On-Site Parts Inventory service, you don't have to wait for parts. We provide a customized spare parts kit at your facility, ready for use by a Sun engineer at a moment's notice.

How It Works
Sun builds a customized spare parts kit for each location based on your specific system configuration and business requirements. Kits are placed in a secure location at your site. We'll keep your spares stocked, organized and readily available at your site. We maintain your replacement parts inventory to the latest Sun Engineering and Field Change Order (ECO/FCO) specifications through a periodic cycle count and inventory purge process, so your parts kit will remain up-to-date.

Benefits
  • Increase system availability with instant access to spare parts
  • Spare parts kits are tailored to your specific requirements
  • Save on high quality replacements parts
  • Decrease risk of owning obsolete or excess parts
  • Consistent service delivery and pricing methodologies across timezones for global customers
  • Focus on your IT infrastructure instead of your spare parts inventory
 
 

Get Started
For an easy-to-budget, flat fee, SunSpectrum and Large Scale Data Center support customers can participate in the Sun Global On-Site Parts Inventory program. Contact your local Sun Sales Representative for more information.

  Download PDF Datasheet

  View service list

The Sun Global On-Site Parts Inventory program is only available in countries in which Sun has a direct service presence. Specific features and program availability may vary by country or location.

 
 
On-Site Engineer Service

Even faster resolution with an On-Site Engineer

For the most mission-critical environments, Sun offers support of a higher level; a Site Resident System Support Engineer. Sun can assign a full-time engineer or engineers to your location to help ensure the highest levels of system availability. Since they support only your systems, each resident engineer develops in-depth, firsthand knowledge of your computing environment and unique operating requirements. And since they receive continuous training from Sun, their up-to-date hardware and software expertise can help you truly get the most of your Sun systems.

Benefits
  • Uptime: Immediate, effective response to problems and proactive services help you deliver high availability.
  • Confidence: Your site-resident engineer has an assigned back-up and can help you grow in-house skills.
  • Coverage: Each engineer's on-site hours can be tailored to match your business-critical operating periods.
 
 

Sun can help you fill the gap between supply and demand of skilled IT professionals while offering highly effective on-site, front-line support. With an in-depth understanding of Sun technologies and of your unique IT environment, a Site Resident System Support Engineer can be a valuable part of your IT team.

 
 
Additional Site-Management Solutions
The data center market is demanding high system availability, faster response and resolution times, robust account management and simplified system management that results in increased end user availability at lower administrative costs. The Sun Site Support program to meet these needs on a global basis. This program provides a comprehensive portfolio of reactive and Web-based services customized to meet specific customer requirements.

Sun Managed Site Infrastructure Services Packs are a flexible, non-complex, cost effective way to outsource a portion or all of your data center IT operations without giving up strategic control of your IT assets or staff. These Managed Services are pre-architected but can be customized to meet your unique IT operational requirements.

Service availability may vary by location.

For additional information regarding Sun's onsite services, please contact your local Sun sales office or representative.

Highlights

Sun earns Prestigious J.D. Power and Associates' Certification for "An Outstanding Customer Service Experience."
10/17/2007

Source: J.D. Power and Associates, October 2007. J.D. Power and Associates Certified Technology Service and Support Program, developed in conjunction with SSPA. For more information, visit www.jdpower.com or thesspa.com.
View Press Release

Related
Sun Time & Materials Support Policy
Sun Support Center
Product Warranty Information
Solaris Distribution & Support