Perpetual Entitlement, Frequently Asked Questions
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General QuestionsQ: What is a Perpetual Entitlement Contract?
A:
A Perpetual Entitlement Contract (PE) is a service contract characterized by continuous billing and entitlement until such time that the customer or Sun cancels the contract.
Q: Do multi-year contracts qualify for PE?
A:
Yes, PE offers 1, 2 or 3 year anniversaries.
Q: How does it work?
A:
Once a customer decides that they would like to have their existing schedule perpetually entitled they can register by signing the letter of agreement. This agreement adds customer to the PE Entitlement database. At least 60 days before the anniversary date, the customer will receive an automatic notification, and is given up to 30 days to make any necessary modifications such as pricing, reference changes, EOSL, etc. Once the 30 days has expired (prior to anniversary) the following will happen:
Q: Do I have to provide Sun with a purchase order?
A:
No. Sun will not require a purchase order. The PE Letter of Agreement is sufficient authorization to provide an invoice. Purchase Orders are only required if the customer needs one to facilitate appropriate payment to Sun.
Q: When will the anniversary notifications happen?
A:
Notifications will occur once a year, at least 60 days prior to the anniversary date of the contract. This provides the customer time to make any necessary changes prior to the anniversary, to allow customers the opportunity to come back to Sun with any changes and continue the contract.
Q: What are the PE incentives?
A:
The ease of doing business with Sun. There is no lapse in service. The customer is always entitled.
Q: Do I have to facilitate changes to my current schedule for PE conversion?
A:
No, not in most cases. If your current schedule does need to be changed, follow the usual process you were communicated or call your sales contact and he/she will assist you. For Canada only:
Link your service contracts (shown above) to your account in order to fully benefit from the Online Support Center features.
Q: Do the existing multi-year discounts change?
A:
No. The Anniversary term will define appropriate discounts.
Q: Is there any negative impact?
A:
No. There is no cost to you to move to Perpetual Entitlement. Your support will be continued with no lapse, and you will enjoy the same levels of support that Sun provides today based on your schedule levels determined by you, the customer.
Q: Is there a financial benefit to move to PE?
A:
The goal of PE is to save the customer Uptime and administration costs.
Q: Do I need to forward a hardcopy PO prior to anniversary?
A:
No. Simply provide us with the new purchase order number with which we can use to bill preferably via email or fax.
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