Sun's Time-to-Repair service brings mission-critical support to a new level by augmenting Sun's capabilities with specific repair time commitments. While traditional support agreements describe service in terms of on-site response times, Time-to-Repair commits to repairing your hardware within a specified period of time - from four to forty eight hours - to help you meet your service level agreements.
With this repair time commitment, you can improve operations planning to help minimize the impact of an outage and ensure that you're ready to restart the system as soon as the hardware failure is corrected. Knowing when your system will be back online will enable you to set expectations with your customers. To support the commitment, Sun shares in your risk by backing the repair time with a penalty if the commitment is not met.
For more information about Sun's Time-to-Repair service, please contact your local Sun Service representative or authorized Sun reseller.
