Sun System Service Plan for Windows OS
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If you're running Microsoft Windows on your new Sun Fire server, Sun Blade 8000 Modular System, or Sun Ultra workstation, Sun can provide you with fully-integrated hardware and operating system (OS) service coverage. Sun System Service Plans for the Windows OS let you run your operations with greater confidence, knowing that both your hardware and OS are covered by the same world-class services organization known for its outstanding support. Choose from four levels of service to best match your business needs—from basic support to mission-critical services.
Which Service Plan Is Right for You?Bronze Service Plan includes the fundamental components you need to maintain your systems, including replacement parts coverage, telephone and online technical support, and access to self-help tools and Sun notifications. Silver Service Plan provides the basic services you need to manage and resolve technical issues more quickly, including hardware service coverage, telephone and online technical support, and access to self-help tools and Sun notifications. Gold Service Plan equips you with the coverage you need to help maintain higher availability. Features include extended hardware service coverage hours, 24/7 telephone and online technical support, and access to self-help tools and Sun notifications. Platinum Service Plan helps you achieve maximum availability when every minute counts. Designed for your mission-critical systems, this robust level of service includes access to self-help tools and Sun notifications along with the highest priority response available exclusively to Premium customers: 24/7 hardware service coverage and 24/7 telephone and online technical support. Service Plans for Systems running the Windows OS are priced on a per system basis and only apply to the systems listed above. Sun does not offer Microsoft Windows support under System Warranty. See Sun Warranty for coverage information. Help me select my Service Plan |
HighlightsThe Sun Advisory Panel is a global community of Sun customers and technology users that want to influence the development and continuous improvement of Sun products and services by participating in discussions, surveys and other activities.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
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