Date: 25-Nov-2009 URL: www.sun.com/service/serviceplansenterprise/index.html

Service Plans for Sites & Solutions

You run a datacenter, not 'servers, storage and software'. You are looking for site-based coverage that's centered on your datacenter as a whole, not on individual components.

Sun's experts can help you assemble a service plan that meets your unique needs and objectives by offering the advantages of simplified contract management and modular components tailorable to your needs, whether that's single source-multivendor service, proactive services or fully integrated solution support.

At a Glance

Simplified Contract Administration
Modular Services
Proactive Services
Heterogeneous (Multivendor) Services
Services for Integrated Solutions

Resources

Offerings

Offerings	Description
SunSpectrum Enterprise Service Plan (ESP)	Site-based services, featuring a single contract for your datacenter support needs. Combines a base level of support with easy to configure modules to tailor a solution to your needs.
Sun Preventive Services (SPS)	Identifies, measures and helps manage risk by implementing best practice solutions that result in enhanced data performance and availability within your enterprise environment.
Sun Multivendor Support (MVS)	Reduces management complexity by providing a single point of accountability for your heterogenous open systems, mainframe support, and maintenance issues.
Sun Solution Support	The services and support you need to get the full value from your Sun solution. With a single point-of-contact and direct access to technical experts, Sun makes it easy. After all, it wouldn't really be a total solution without total support.

Help me select my Service Plan

To learn more about Service Plans for Software or any of the Service Plans available through SunSpectrum Support, contact your Sun Sales Representative or Sun Authorized Reseller.