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Service Plans for Software

Sun Service Plans

Sun Software Service Plans and Subscription Support

Having a Sun Software Service Plan or Subscription is an easy and efficient way to maximize your investment in Sun software. Sun offers a variety of options that provide telephone and online technical support; software updates and upgrades; as well as self-help tools and notifications. All plans are available with varying levels of support so you get the help you need as promptly as your business needs require.

Key Benefits

  • Maintain control by selecting the precise level of service you need for the software you use
  • Improve service levels to your customers
  • Maximize internal resources
  • Manage change
  • Improve business agility
  • Gain control over your IT System
  • Reduce total cost of ownership

Resources

 

 
 
Which Plan is Right for You?
Sun Software Service Plans provide comprehensive support for your Sun software and offer additional proactive features such as a dedicated customer service team and interoperability support. Available for the following Sun Software products: SunCluster, SunRay Server Software, Storage Software, StarOffice and many many more.
Solaris Subscriptions offer individual-system or enterprise-wide support for Solaris on Sun and non-Sun SPARC and x64/x86 systems. (If you need integrated hardware and Solaris OS support, opt for a Sun System Service Plan)
OpenSolaris Subscriptions include access to the expertise and tools you need to run and maintain your OpenSolaris deployments.
MySQL Enterprise is available in four tiers — choose the service level that best meets your needs.
Java SE for Business Support helps you increase availability in your mission-critical environment through dedicated support for Java-based applications running on Solaris, Windows and Linux.
Sun is here to help you through the cycles of designing, developing, deploying and maintaining your applications. We offer a variety of services for developers.
 
 
Software component support information

Service Listings describe Sun service program offerings for Sun-contracted customers.

Additional information regarding certain service offerings for Sun software or open source or community source software components can be found at the following links:

This is not intended to be an exhaustive list of all product-specific software service information. Other product-specific information may be found in various locations as referenced by the respective web pages for the various products or in their respective service lists.
 

Take the Next Step
Contact your local Sun sales representative or your Authorized Sun Reseller to learn how you can begin to maximize your IT investment, improve compliance, reduce risk, adapt to business change and experience fewer unplanned and expensive IT outages.

Future Proof the Datacenter

Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...

Resources
Sun Time & Materials Support Policy
SunSpectrum Support Services
Sun Services Customer References
Sun Software
Sun Software blogs