Overview Resources Sun StorageTek Service Plans With over 35 years of experience, Sun knows how to provide dependable support for storage hardware and software. Our combination of scalable technology, dedicated engineers and proven processes help you achieve your backup, archive and compliance goals. Key Benefits Improve system availability up to 99.9998% Maximize product performance with firmware releases and updates Quickly resolve situations with SunVIP Interop Support Earn training credits to keep your IT staff at peak performance 24X7 access to Sun's knowledgebase Resources Sun StorageTek Service Plans Datasheet Sun Support for Storage SunSpectrum Service Listings Storage Hardware and Software The SunSpectrum Minute: Shared Shell The SunSpectrum Minute: SunVIP     Storage Support Services A broad range of coverage options for your Storage assets, all under one over-arching support agreement from Sun. Offering Capability Service Plans for Storage Hardware Designed specifically for the needs of storage hardware, these plans provide innovative features and flexible options, allowing you to customize your coverage and keeping you in control. Service Plans for Storage Management Software From basic data operations to high-performance development, using Sun software service plans is like having the experts on your own staff. Learn more about Sun's Storage Management Software Service Plans for Storage Device Software Sun's in-depth expertise helps keep your storage assets operating at optimal performance through a range of options from phone coverage to online resources. Learn more about Sun's Storage Device Software Sun Data Protection Services , Retention Coverage Tested security solutions to protect sensitive data, demonstrate compliance and promote responsible data management. Take the Next Step To learn more about any of the Service Plans available through SunSpectrum Support, contact your Sun Sales Representative or Sun Authorized Reseller.

Print-friendly Page Customer Snapshot We have a 24x7 service agreement with Sun — that was important to us. The fact that we are working with a well-known provider helps ensure continuity and gives us the assurance that services will be available over the long term. Customer Snapshot - City of Hilden Sun was inducted into the SSPA Hall of Fame and received three SSPA STAR Awards for Best Practices in Value-Added Support, Best Service Delivery Optimization, and Best On-Site Support. Service & Support Professionals Association (SSPA) Hall of Fame Resources View Storage Support (Sun Support Center) OpenStorage Connected Services for Storage Storage Hardware and Software Products Global Warranty Support Information Sun Solution Support Engineering Services Sun Vendor Integration Program (SunVIP) Shared Shell Connected Services for Storage SunSpectrum Bundled Training