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Solaris 10 Support & Services

Maximize the benefits of your investment in Solaris with Sun services and support. Sun offers aggressively priced support and services for Solaris 10 that scale to meet the unique needs of developers, Web 2.0 companies and enterprise customers.

Move to Solaris 10
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Flexible and Scalable Support

Multiple types and levels of support allow you to create a support profile that's customized to meet your specific business needs and flexible enough to change as those needs change.

Solaris 10 Subscriptions: Individual system or enterprise wide support for Solaris 10 OS for Sun SPARC and Sun and 3rd party x86/x64 systems. With four service levels to choose from, all subscriptions include limited indemnification and access to updates and upgrades to the latest Solaris technologies. OpenSolaris Essentials Subscription Support is also available to Solaris Subscription customers who have either Standard or Premium levels on select configurations.

Solaris Subscription: Basic Service Plan
Affordable support ideal for Web servers, starting at $324 per year, includes basic installation phone or email support.

Solaris Subscription: Standard Service Plan
Starting at $720 per year, 12x5 phone and email support ideal for business-critical applications.

Solaris Subscription: Premium Service Plan
Starting at $1080 per year, 24x7 phone and email support for your mission-critical systems.

Buy a Solaris Subscription

Solaris Everywhere Service Plan:
Part of Solaris subscription offering, customized site-wide Solaris Everywhere Plans are ideal for customers that are building out their horizontal infrastructure based on a combination of Sun and non-Sun x64/x86 hardware. Contact your local sales rep.

Sun System Service Plans: Get integrated hardware and operating system support for Sun SPARC and x64 systems. You enjoy the flexibility of choosing the service level that best meets your business needs and as well as the convenience of a single support plan that covers an entire system. Now the service plans deliver even more value - in addition to providing Solaris support, these plans also include support for OpenSolaris.

Developer Services: Sun Developer Services portfolio provides support for Solaris OS and developer tools and includes offerings that range from mission critical support to enterprise support, programming assistance, tool and technology support and training and certification. Sun Developer Expert Assistance, available as per incidence service or annual subscription, is designed to jump-start developers with Solaris 10.

Recognized Services Excellence

Sun earns Prestigious J.D. Power and Associates' Certification for "An Outstanding Customer Service Experience"
Source: J.D. Power and Associates, October 2007. J.D. Power and Associates Certified Technology Service and Support Program, developed in conjunction with SSPA. For more information, visit www.jdpower.com or thesspa.com.

Sun Connection

Sun Connection is a Solaris life cycle management tool that allows customers to provision new systems, manage their updates and configuration changes, and eventually re-deploy systems for new purpose.

Learn more

Solaris 10 Patches

Access freely available Solaris 10 patches.

Service Requests

Sun experts are only a phone call or a few clicks away to help you quickly resolve issues, answer questions, and keep your systems running.

= This service requires a Solaris Subscription

Comprehensive Services and Tools

Engineered to help your business smoothly transition to Solaris 10.

Solaris 8 and Solaris 9 Containers:
Is your legacy Solaris 8 or 9 application preventing you from deploying the latest high performance and energy-efficient SPARC hardware? The Solaris 8 or Solaris 9 Containers software lets you capture, convert and move legacy Solaris 8 or 9 applications to a Container on Solaris 10 system without application modification. This solution also lowers your support costs by consolidating multiple Solaris 8 and/or Solaris 9 environments onto a single SPARC system.

Sun Enterprise Migration Suite:
Let Sun help you migrate to a new IT infrastructure or upgrade to Solaris 10, while you stay focused on your critical business needs. Sun consultants carefully analyze business objectives, business processes, and operational requirements, creating a migration strategy and then architect and implement a solution based on your unique environment.

Solaris 10 Evaluation Service:
Are you considering an upgrade to Solaris 10? Weigh the benefits, costs and risks of upgrading. Learn how Solaris 10 could improve availability, performance and security of your IT infrastructure, and get solid evidence that migrating to Solaris 10 will be beneficial for your organization.

Training and Certification

Authorized Sun training and certification is a great way to invest in your staffâs professional development and boost their productivity your value to any organization.

Smart Sourcing with Sun

Leverage Sun Managed Servicesâ flexible IT sourcing options to meet your day-to-day operational needs, allowing your core business to thrive.

Sun Interim Operations Management:
Get up to speed quickly on new technology. This short-term (3-12 months) service provides on-site management of your datacenter IT operations, enabling you to achieve optimal results with new Sun technology and solutions in the shortest time possible. When the engagement ends, Sun transitions datacenter operations to whatever long-term datacenter management options you prefer. For information on all available managed services, see Sun Managed Services Offerings