As organizations buy and implement more integrated hardware/software solutions, deployment time and manageability have improved greatly, however, someone still needs to take care of the ongoing maintenance and support of the solution and all its individual components. Sun can help. With Sun's solution support services, you get the services and support you need to get the full value from your Sun solution. With a single point-of-contact and direct access to technical experts, Sun makes it easy. After all, it wouldn't really be a total solution without total support.
Key Benefits
Achievement of your SLAs
Quick diagnosis and resolution
Simplified contract administration
Full value from your solution
More time to focus on your core business
Why Sun for Solution Support?
Award-winning quality-of-service
Recognized leader in multivendor interop support
Highly technical and experienced support staff
Breadth and depth of a global support infrastructure
"Ultimately, Sun's ability to deliver a pre-tested and easy to deploy integrated hardware, software and services solution with outstanding price/performance was decisive for LinkedIn."
With a single point-of-contact, you can leave diagnostics, problem-isolation and resolution to Sun. Sun takes responsibility. You see results.
Integrated, whole-solution coverage
Your service plan can provide complete coverage for individual solution components and the integrated whole. That means no hidden costs and no surprises - just great service.
Can include open source or project-specific software
Whether you've purchased a pre-packaged Sun Rapid Solution or your solution is a custom implementation, you can rest assured that Sun will develop a service plan that comprehends open source software models and any custom code created for the project.
Interoperability support for boundary technologies
Not only does Sun provide support for your integrated solution - Sun can also tap into cooperative support relationships with your other IT vendors and providers as needed via the Sun Vendor Integration Program (SunVIP). That means fewer hassles, faster answers.
Remote and/or On-site Support Resources
By offering you a blended support solution that can utilize online and network-enabled support in addition to telephone and on-site services, Sun is able to provide an award-winning level of service - delivered precisely to your specification - for a very competitive price.
One Contract. One Price.
Keeping track of vendor maintenance and support can be challenging and it can also expose you to risk if certain components of your IT infrastructure are mistakingly left off contract. With one contract and one price from Sun, it's easy to buy, track and renew your coverage.
Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...
