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Sun's Dedicated Technical Support Engineer Service

Sun's Dedicated Technical Support Engineer Service

Today's competitive market demands that you consistently maintain high availability, decrease unplanned outages, and maximize efficiencies. Your Sun dedicated technical support engineer who is familiar with your Sun software solution can help prevent business impacting issues from occurring or quickly resolve issues if they do occur.

Why Sun's Dedicated Technical Support Engineer Service?

Provides a relationship-based service that gives you access to an assigned support engineer(s) who has critical knowledge about your Sun software solution and its environment
Builds supportability into the design and architecture of your Sun solution to help increase availability and reduce Total Cost of Ownership
Provides both preventive and reactive support services that help you avoid unplanned outages and recover quickly from incidents that do occur
Supports you throughout the design, development, testing, and production phases of the solution lifecycle, helping reduce complexity

Features	Benefits
Sun-Assigned Engineer	Addresses your Sun software product environment while helping to drive simplification so you can focus on your core business Develops vital knowledge of your complex solution and establishes a working relationship to best support your solution

Regular Review and Advisory Sessions	Your assigned engineer becomes familiar with your IT environment to help create positive results.

Proactive Support	You are given recommendations that address product interactions without having to recreate the same content

Contact Sun

Discuss your IT business needs with a Sun sales representative. The Sun representative will help you understand Sun's products and services.

Contact Sun

Contact Sun

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Success Story

A key component of the Sun Remote Operations Management solution includes management of CPS's 600 routers and switches, WAN and LAN interfaces, and other ancillary equipment. Sun also helps CPS achieve nearly $1 million in annual savings. "With a network that supports more than 100,000 PCs and 900 servers at 600 sites, Sun [Remote] Operations is essential in helping us keep the Chicago Public School network functioning smoothly" - Maurice Woods, deputy CIO, PMO services.

Chicago Public Schools Success Story