Services Tools Bundle Components: |
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| Explorer Data Collector |
- A collection of shell scripts and a few binary executable that gathers information and creates a detailed snapshot of a system's configuration and state.
- Explorer output enables Sun engineers to perform assessments of the system by applying the output against knowledge-based rules engine.
- Information related to drivers, patches, recent system event history and log file entries is obtained from the Explorer output.
- Can be used by Sun and Sun's customers to identify and solve problems
- To expedite problem diagnosis and resolution (reactive)
- To prevent future problems (proactive)
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| LWACT - Lightweight Availability Data Collector |
- A lightweight stand alone availability collection tool
- It utilizes the existing explorer transport for transporting availability data back to Sun
- It is installed on each Solaris operating system instance and is enabled for SPARC, x86, containers and zones.
- This lightweight solution allows the user to track system availability, such as, boot, panic and halt events
- LWACT is designed to simplify Sun's availability collection process and to accommodate customer network/security policies
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| SNEEP - Serial Number in EEPROM |
- Easy Serial Number and Asset Retrieval
- Equipment Life Cycle Management
- Changes logged to system log for audit compliance
- Makes Serial Number required when opening Service Case readily available to system administrator
- Communicated to Sun via Explorer and Service Tags
- Interconnects Sun databases and Services
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| Service Tags |
- Service Tags enable auto-discover and bulk registration of assets.
- Service Tags allow reporting static product data, vendor information and versions, among others.
- Data can be uploaded to the Sun Inventory Channel or stored locally.
- Sun Service Tags embedded in Sun software products.
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| Solaris CAT - Solaris Crash Analysis Tool |
- Solaris Crash Analysis Tool is used by Sun's Kernel Team
- Customer install able
- Allows users to extract crash data which automates the process of data collection and transmits that data to Sun
- Latest release includes a stand-alone mode that allows users to extract crash data without having to run Solaris CAT first
- More information on Solaris CAT
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