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Award-Winning Support |
Telephone and Online Technical Support |
You can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time and have access to live call transfer.
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Your service requests are handled swiftly, helping enable faster resolution. |
SunVIP Interop Support |
If you encounter an issue that you believe involves a Sun product, but perhaps another vendor's product as well, you can call Sun. Sun will assist with multivendor collaborative troubleshooting by tapping into relationships with more than 100 top IT vendors and joint service centers |
You don't get caught in the middle—SunVIP provides a customer-focused solution for expediting resolution of frustrating problems that cannot be readily attributed to a particular vendor. |
| Knowledge Base Access |
You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. |
These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems. |
On-Demand Solaris Updates
| You receive notification of update availability and electronic access, as well as access to patch management tools. Electronic download or delivery through the Sun Connection are the default mechanisms, however, major releases are typically shipped as physical media kits. |
You have what you need to keep your systems updated and secure while avoiding separate upgrade licensing fees or software subscription fees. |
Sun Alerts and Notifications |
You receive Sun Alerts for covered products, including those for which Sun is still working on a fix, providing you with an early warning system so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on Solaris Subscription enhancements. |
Direct communication and alerts from Sun help you confidently run your operations, knowing that you are working from the most current information. |
Installation Assistance |
In addition to help with Solaris installation, you get assistance with hard drive partitioning, package selection, and hardware configuration.
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Get up and running smoothly, according to the subscription plan you choose. |
Configuration and Administration |
Configuration and administration covers UNIX File System (UFS), remote terminal access, FTP server, network configuration, software RAID security, X Windows, OS debugging, Java and script assistance1, NIS configuration, DNS configuration, Samba configuration, NFS configuration, DHCP configuration, mail service, and general system administration.
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You"ll find extensive online system administration support through unlimited online access to technical support forums, databases, and tools - when you want it.
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Solaris Express Developer Edition installation and configuration |
Solaris subscriptions include Basic installation and configuration support for Solaris Express Developer Edition. This is available at no extra cost for customers who purchase a Solaris Subscription. |
Enterprises interested in tracking and deploying the latest Solaris enhancements before they appear in a Solaris 10 release, can get subscription support for Solaris Express Developer Edition. |
SunSpectrum eLearning Library |
Through collaboration with Sun Learning Services, Solaris Subscription customers are entitled to web-based training modules at no additional charge.
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Courseware that complements the Solaris OS helps you keep pace with changing technology. |
Freeware Component
Support 2 |
Freeware components that are developed by Sun are supported in one of two ways:
- Fully supported: Sun provides new and existing patches, and code maintenance
- Managed support: Sun provides existing patches and escalation of new bugs to the developer community
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Depending on the component's level of support, you will find unlimited online access to included technical support forums, databases, and tools. |
Binary and Source Code Compatibility 3 |
Sun maintains binary compatibility between operating system releases and guarantees application compatibility between x64, x86, and Sun SPARC platforms.
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Solaris applications from earlier versions run unmodified on Solaris 10, helping lower development, testing, and deployment costs and allowing you to take advantage of new and advanced features. |
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