Solaris Subscription Guide

Access to Plan Services

When you purchased your plan the Contract Owner was sent an email notification with your Service Contract Number and Organization ID. You need this information to access Sun's Online Services.

All users are required to have a Sun Online Account which is your personal identity at Sun. Many users may have this already, as it is used when purchasing online or accessing any of Sun's applications that require a Sun login. To register for your Online Services you need your Sun Online Account User name and password, and your Organization id that was sent to the contract owner.

To learn more about the registration process, please visit the SunSpectrum Member Support Center

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With your Organization id ready and your Sun Online Account

SunSpectrum Member Support Center

The SunSpectrum Member Support Center (Member Center) allows access to:

• Sun's knowledge base contains tips, tricks, and symptom resolutions for solving most troubleshooting issues.
• The ability to view your contracts and install base (all the products (items) you have purchased from Sun.
• The ability to log, update and close Service Requests.

Access is controlled by approval from within your organization, to a level which is suitable for your functions within your company.

1. From www.sun.com/support select login on the SunSpectrum Member Support Center.
2. Enter in your login/password
3. Follow the 4 step process to select the level of access you need and to enter your Organization id
4. Select the profile option based on the type of access you need. If you require access to patches, knowledge and support tools , select Sun Knowledge User,.If you require knowledge user plus contract, select install base view. To open/update Service Requests, select – Sun Business User
5. You have to be approved by a representative of your company. This person is known as the Sun Primary Administrator. Until they approve your request you will not have access

Sun Connection - for Solaris

• Sun Update Manager — A client-side application with a graphical user interface (GUI) and command-line interface (CLI) for locally managing updates on your system locally.
• Sun Update Connection proxy — A local caching proxy server which serves updates from Sun to the client systems that are inside your enterprise's secure domain.

• Learn More — Find out more about Sun Connection
• Get Started — Register your system and start getting updates today
• Find Documentation — Download administration guides and view release notes

1. Sun Learning Connection — Your Solaris Subscription allows you to access some of the thousands of courses offered at the Sun Learning Center.
2. Log in to the Sun Learning Connection with your existing Sun Online Account.
3. Follow the on-screen instructions to set up your account for training access. If you have any questions about activating your Sun Learning Center entitlement, click Contact Sun Training, located in the right navigation on this page.

One-Stop Interoperability Assistance

Your Sun Online Account

If you don't already have a free Sun Online Account, you can create one when prompted to log in at any of the above sites, or register for one now at SunSolve.

Your Service Contract Number

Your service contract number may be referred to as any of the following:

• Service plan serial number
• Subscription key
• Digital rights number
• Support agreement number
• Entitlement token
• Service plan number
• Contract ID

Support Coverage

For additional questions regarding your Sun Service Plan, please contact your local Sun sales representative.