Solaris Subscriptions

You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents.)

You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents.) With telephone support, you can designate Sun's response time, which includes live call transfer for P1 issues, using Sun's defined priority process and guidelines.

If you encounter an issue that you believe involves a Sun product, but may involve another vendor's product as well, you can call Sun. Sun will assist with multivendor collaborative troubleshooting by tapping into relationships with more than 100 top IT vendors and joint service centers.

You have around-the-clock access to a variety of exclusive technical resources including Sun's proprietary online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers, subject to applicable terms and conditions.

You receive notification of Solaris and software update availability and electronic access, as well as access to patch management tools, subject to terms and conditions. Electronic download is the default mechanism, however, major releases are typically shipped as physical media kits.

You receive alerts for covered products, including those for which Sun is still working on an error correction, providing you with early warning so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on enhancements to your Service Plan.

OpenSolaris Subscription Support includes technical phone support and access to the online support and tools you need to help run and maintain your OpenSolaris deployments. If you choose to replace Solaris with OpenSolaris you will be covered at the same level during your existing contract term. OpenSolaris Support Web site.

Solaris Subscription customers are entitled to access Web-based training modules at no additional charge.

Freeware components that are developed by Sun are supported in one of two ways:
1) Fully supported: Sun provides new and existing software updates and upgrades
2) Managed: Sun provides existing software updates and upgrade and escalation of new errors to the developer community

Sun maintains binary compatibility between operating system releases and guarantees application compatibility between x64, x86, and Sun SPARC platforms