Whether you are a startup Web 2.0 company or a large enterprise, Solaris Subscriptions offer expertise and tools that allow you to focus on your business rather than worry about your underlying infrastructure.
Key Benefits
Get product resolution from the source
Sun offers mission critical support with live customer transfer
Sun services delivers enterprise grade time to resolution
Sun offers cross-platform, cross enterprise simplicity
Powerful Support for the Solaris Operating System helps you extract maximum value from your IT investment. Solaris Subscriptions offer individual-system support for Solaris OS on Sun and non-Sun SPARC and x64/x86 systems.
For those customers who choose to replace their Solaris with OpenSolaris on their covered system, support for this OS is entitled at the existing support level during your contract term.
Solaris Subscription Service Plans Comparison table
You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents.) With telephone support, you can designate Sun's response time, which includes live call transfer for P1 issues, using Sun's defined priority process and guidelines.
24 x 7
Live call transfer for Priority 1 calls
12 x 5 local business hours
4 hour response
Basic installation assistance 12x 5 local business hours M-F 48-hour response
If you encounter an issue that you believe involves a Sun product, but
may involve another vendor's product as well, you can call Sun. Sun will
assist with multivendor collaborative troubleshooting by tapping into
relationships with more than 100 top IT vendors and joint service centers.
You have around-the-clock access to a variety of exclusive technical
resources including Sun's proprietary online knowledge base,
collaborative remote diagnosis, and complete collections of technical
articles, features, and security papers, subject to applicable terms
and conditions.
You receive notification of Solaris and software update availability
and electronic access, as well as access to patch management tools,
subject to terms and conditions. Electronic download is the default
mechanism, however, major releases are typically shipped as physical
media kits.
You receive alerts for covered products, including those for which Sun is
still working on an error correction, providing you with early warning so
you can get a jump start on risk mitigation. In addition, Sun provides
special content in newsletters to keep you up-to-date on enhancements
to your Service Plan.
OpenSolaris Subscription Support includes technical phone support and access to the online support and tools you need to help run and maintain your OpenSolaris deployments. If you choose to replace Solaris with OpenSolaris you will be covered at the same level during your existing contract term. OpenSolaris Support Web site.
Freeware components that are developed by Sun are supported in one of
two ways:
1) Fully supported: Sun provides new and existing software updates
and upgrades
2) Managed: Sun provides existing software updates and upgrade and
escalation of new errors to the developer community
Sun maintains binary compatibility between operating system releases
and guarantees application compatibility between x64, x86, and Sun
SPARC platforms
Number of systems supported per plan
Single
Single
Single
Notes:
The price is based on U.S. list price. All prices quoted are in U.S. dollars. Local prices may vary. Prices are subject to change without notice.
Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply. For full detail coverage, visit sun.com/servicelist.
Response times are determined by customer-designated priority, with the exclusion of Basic Service Plan. For the Basic Service Plan, the response time is generally 48 hours for all.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Contact Sun
In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number. For additional questions please contact your local Sun Authorized Reseller, or a Sun sales representative.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
Oracle is reviewing the Sun product roadmap and will provide guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of roadmaps, are at the sole discretion of Oracle. All product roadmap information, whether communicated by Sun Microsystems or by Oracle, does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. It is intended for information purposes only, and may not be incorporated into any contract.
