Solaris Subscriptions

Which Support Plan is Right for You?

Powerful Support for the Solaris Operating System helps you extract maximum value from your IT investment. Solaris Subscriptions offer individual-system or enterprise-wide support for Solaris OS on Sun and non-Sun SPARC and x64/x86 systems.

For those customers who choose to replace their Solaris with OpenSolaris on their covered sysem, OpenSolaris Essentials Subscription Support is also available on select configurations, to Solaris Subscription customers who have either Solaris Everywhere, Standard or Premium levels.

Features Solaris Everywhere Service Plan Premium Service Plan Standard Service Plan Basic Service Plan   Contact Sun Price Starts From (U.S.)  Contact Sun $1080 Get Pricing Details $720 Get Pricing Details $324 Get Pricing Details Online Technical Support 24 x 7 Live call transfer for Priority 1 calls 24 x 7 Live call transfer for Priority 1 calls 12 x 5 business hours 4 hour response 12/5 local business hours M-F online support only 48 hour response Telephone Technical Support Not included SunVIP Interop Support Not included Not included Knowledge Base Access On-Demand Solaris Updates Sun Alerts and Notifications OpenSolaris Essentials Support Not Included SunSpectrum eLearning Library Freeware Component Support (varies by component) Not Included Binary and Source Code Compatibility Number of systems supported per plan Site-Wide*3 Single Single Single*4 Notes: The price is based on U.S. list price. All prices quoted are in U.S. dollars. Local prices may vary. Prices are subject to change. Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply. For full detail coverage, visit sun.com/servicelist Response times are determined by customer-defined priority, with the exlusion of Basic. For Basic the response time is 48 hours for all. *3For Sun and non-Sun x64/x86 systems. Customized site-wide Solaris Everywhere Plans are ideal for customers that are building out their horizontal infrastructure based on Sun and non-Sun x64/x86 hardware. *4 Basic level of service only available for 1-2

Contact Sun

In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number. For additional questions please contact your local Sun Authorized Reseller, or a Sun sales representative.