Whether you are a startup Web 2.0 company or a large enterprise, Solaris Subscriptions offer expertise and tools that allow you to focus on your business rather than worry about your underlying infrastructure.
Key Benefits
Get product resolution from the source
Sun offers mission critical support with live customer transfer
Sun services delivers enterprise grade time to resolution
Sun offers cross-platform, cross enterprise simplicity
Powerful Support for the Solaris Operating System helps you extract maximum value from your IT investment. Solaris Subscriptions offer individual-system or enterprise-wide support for Solaris OS on Sun and non-Sun SPARC and x64/x86 systems.
For those customers who choose to replace their Solaris with OpenSolaris on their covered sysem, OpenSolaris Essentials Subscription Support is also available on select configurations, to Solaris Subscription customers who have either Solaris Everywhere, Standard or Premium levels.
Solaris Subscription Service Plans Comparison table
You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents.) With telephone support, you can designage Sun's response time, which includes ive call transfer for P1 issues, using Sun's defined priority process and guidelines.
24 x 7
Live call transfer for Priority 1 calls
24 x 7
Live call transfer for Priority 1 calls
12 x 5 local business hours
4 hour response
Basic installation assistance 12x 5 local business hours M-F 48-hour response
If you encounter an issue that you believe involves a Sun product, but
may involve another vendor's product as well, you can call Sun. Sun will
assist with multivendor collaborative troubleshooting by tapping into
relationships with more than 100 top IT vendors and joint service centers.
You have around-the-clock access to a variety of exclusive technical
resources including Sun's proprietary online knowledge base,
collaborative remote diagnosis, and complete collections of technical
articles, features, and security papers, subject to applicable terms
and conditions.
You receive notification of Solaris and software update availability
and electronic access, as well as access to patch management tools,
subject to terms and conditions. Electronic download is the default
mechanism, however, major releases are typically shipped as physical
media kits.
You receive alerts for covered products, including those for which Sun is
still working on an error correction, providing you with early warning so
you can get a jump start on risk mitigation. In addition, Sun provides
special content in newsletters to keep you up-to-date on enhancements
to your Service Plan.
Freeware components that are developed by Sun are supported in one of
two ways:
1) Fully supported: Sun provides new and existing software updates
and upgrades
2) Managed: Sun provides existing software updates and upgrade and
escalation of new errors to the developer community
Sun maintains binary compatibility between operating system releases
and guarantees application compatibility between x64, x86, and Sun
SPARC platforms
Number of systems supported per plan
Site-Wide
Single
Single
Single
Notes:
The price is based on U.S. list price. All prices quoted are in U.S. dollars. Local prices may vary. Prices are subject to change without notice..
Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply. For full detail coverage, visit sun.com/servicelist
Response times are determined by customer-designated priority, with the exlusion of Basic Service Plan. For the Basic Service Plan, the response time is generally 48 hours for all.
Contact Sun
In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number. For additional questions please contact your local Sun Authorized Reseller, or a Sun sales representative.
"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That’s why we went with Sun."
Watch how Sun increased storage capacity by 244%, increased computer power by 456%, cut energy costs by 60% and were awarded $1.2 million in rebates...
