Ever wonder what happens to the inspired feedback that you provide to
Sun? Our goal is to SHOW you how your valuable comments and opinions are
being taken into consideration as Sun continues to develop new solutions and to improve existing products, services and processes. Ultimately, we don't want you to just take our word for it, we hope that you EXPERIENCE these improvements yourself.
Here are some examples of how customer feedback has impacted
Sun and the offerings to our customers:
Customer Feedback |
Sun Action |
For more information |
For Identity Management solutions, customers asked for best practice
sharing, expert assistance, vulnerability assessments and proof of concepts |
Sun offers three new Professional Services offerings for Identity
Management:
These new
services combine best practices, proven methodologies and Sun expertise,
as well as utilize the Sun Velocity Identity Deployment Tool. |
|
Allow developers a choice of tool options for SOA solutions, create SOA communities, and provide online tutorials/training |
Sun's SOA Governance Framework offering (a consulting service) includes a regular Java5/J2EE 1.4 application which will not be tied to any specific Sun tools or platforms |
|
Customers want shorter, more focused training courses |
Sun has created 2-day instructor-led training courses on a variety of topics. This has allowed for more in-depth coverage of a particular topic of interest for our customers, with less time away from the office. |
|
Customers need Sun to provide references and success stories to help them evaluate Sun as a potential vendor. |
Sun has provided a Web site for users to easily find information about our customer's successes deploying Sun solutions. |
|
Customers would like to see many ISVs supporting Solaris 10 on the x64 platform. |
View over 2300 Solaris Ready Applications and Solutions that run on Solaris 10 OS and are shipping today on x64/x86 systems. |
|
For open source Java, developers would like to have easy access to documents, online forums and training; access to quick support but not a full PS engagement |
Sun offers the OpenJDK Community, the Mobile & Embedded Community, and the GlassFish Community for our open source developers that would like to participate in these kinds of forums. Sun also provides Sun Developer Expert Assistance when a problem needs a solution sooner rather than later. |
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