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Sun Connection
Note: Go to Sun xVM Ops Center the newest version of the product.
Installation & DeploymentQ: Do I need to install any software on the local system to use Sun Update Connection, System Edition software, or can I manage updates only from the hosted web application?
A:
You must install the Sun Update Manager client software on each client system where you want to manage updates. This software enables you to manage updates locally on a system. You must install this software on any system that you want to remotely manage.
If you want to configure a Sun Update Connection proxy, you must install the Sun Update Manager software as well as the proxy software. For more information, see "Installing the Sun Update Manager Software" in the Sun Update Manager 1.0 Administration Guide. Q: Can I automatically install Sun Update Connection, System Edition client software on my system?
A:
No, you must manually install the software. You can use the smpatch command or the patchadd command to install the client software feature update. You can also download and install the software from the Sun Download Center.
Registration and Login QuestionsQ: Why do I need to register?
A:
Only registered systems are recognized by the Sun Connection Update Manager and the Sun Connection management tools. During the registration process, information about your system is sent to Sun. The registration process also enables you to indicate whether you want to use the Sun Update Connection to manage updates remotely.
Q: Which credentials do I use for the registration process?
A:
To register, you need your Sun Online Account user name and password. You already have a Sun Online Account if you have an account on MySun, Sun Store, SunSolve, the Online Support Center, or Sun Download Center. Use the same user name and password during registration and to log in to the Sun Update Connection web site.
Q: What if I forgot my Sun Online Account password?
A:
Click the Forgot Your User Name or Password link on the login window. This link, which is found in both the Sun Update Manager application and the Sun Update Connection web site, takes you to a form where you enter the email address associated with the Sun Online Account and the user name. You submit the form, Sun finds the associated password, changes it to a system-generated password, and sends an email with the new password to the email address you specify. For more information, see the Sun Update Connection 1.0 Administration Guide.
Q: What if I forgot both my Sun Online Account user name and password?
A:
Click the Forgot Your User Name or Password link on the login window. This link, which is found in both the Sun Update Manager application and the Sun Update Connection web site. Enter the email address associated with the Sun Online Account, and submit the form. Sun finds the associated with the email address and sends an email with the list of user names.
After you have the user names, return to the Sun Connection Update Manager or Sun Connection Login or Registration window, and click the Forgot Your User Name or Password link. Enter the email address and user name, and submit the form. Sun finds the associated password, changes it to a system-generated password, and sends an email to the entered email address with the new password.
For more information, see the Sun Update Connection 1.0 Administration Guide.
Q: How do I get a Sun Online Account?
A:
During the Sun Connection Update Manager registration process, click Create a Sun Online Account to create your new Sun Online Account. You can also go to the Sun Web site and visit any download site. When you click to download, you are asked to log in. Click the Register link and follow the wizard.
Q: What is a Sun subscription key?
A:
Your Sun subscription key is the contract number for any valid Sun Service Plan that includes software support.
This key is required when you register your system via the Sun Update Manager to access more than security updates.
Valid service plans include:
Q: How do I obtain a Sun subscription key?
A:
Subscription keys are available to all eligible Sun Service Plan holders. The subscription key will be sent in email to support service customers that are new as of July 25, 2005. Customers holding Sun Service Plans purchased prior to that date can use their service agreement contract number as the subscription key, For additional information about obtaining a Sun subscription key, or determining your service agreement contract number, contact your Sun representative or go to the Sun Service Plans Web site.
Q: What is an eligible Sun Service Plan?
A:
Eligible Sun Service Plans include Sun Software Service Plans for Solaris 8 systems and Solaris 9 systems and service plans for Solaris 10 or a SunSpectrum Service Plan. For more information, contact your Sun representative or go to the Sun Service Plans Web site.
Q: Where can I get help for problems with my Sun subscription key?
A:
Should you have problems activating your subscription, please contact your local country support center and tell them you would like to report a problem or have a question about: Sun Connection Entitlement.
Local country support center contact information can be found at the Technical Support Centers Web site.
Q: How do I register a system?
A:
The first time you open the Sun Connection Update Manager application, the Registration Wizard runs. The wizard leads you through the registration process. If you have an existing Sun Online Account, you need only type your user name and password. If you do not have an existing Sun Online Account and would like to create a new account, use the Registration Wizard to lead you through the account creation process.
For more information, see "Registering Your System With Sun Update Manager" in the Sun Update Manager 1.0 Administration Guide. Q: How do I unregister or remove a system from Sun Connection?
A:
You can only unregister a system from the Sun Connection Hosted web application by deleting the system. Find the system you want to remove and click the History icon next to the system name. Then, click Edit System Settings. Click Delete System, and click Save Changes.
For more information, see "How to Delete a System" in the Sun Update Connection 1.0 Administration Guide. Q: Can I re-register a system I have unregistered?
A:
Yes. Before you re-register the system you removed, you must wait 24 hours for the unregistration process to complete.
Q: What is an entitled system?
A:
An entitled system is one that is covered under a qualified Sun Service Plan. Such a system can access additional update options. By default, a registered system that is not associated with a Sun Service Plan only has access to security updates and hardware support updates.
Q: How do I entitle a system?
A:
Entitlement refers to your subscription to Sun Connection. When you enter a valid subscription key during registration or later, each system associated with that subscription key is granted access to all updates and update services available from Sun. A subscription key is associated with all eligible Sun service agreements that include software support. If you did not receive email with your Sun subscription key, contact your Sun representative or go to the Sun Service Plans Web site.
Q: How do I add a subscription key after I have registered my system?
A:
You can add your subscription key from the Manage Subscription wizard of the Sun Update Manager application.
For more information, see "How to Specify Your Subscription Key (GUI)" in the Sun Update Manager 1.0 Administration Guide. Q: How can I tell when my subscription expires?
A:
Your subscription expires when your Sun Service Plan expires. For uninterrupted subscription service, be sure that you renew your service agreement prior to its expiration date.
Q: Why do I need a Sun Service Plan to use Sun Update Connection?
A:
With a Sun Service Plan, you have timely access to all updates instead of only security updates. You are also permitted to use the Sun Update Connection hosted web application to remotely manage updates on your systems. Finally, if you have a Sun Service Plan, you can obtain the Sun Update Connection Proxy software to serve clients in your data center.
Q: What is the difference between a subscription, an entitlement, and a key or token?
A:
A Solaris support subscription, which you obtain through a Sun Service Plan or a support service agreement, entitles you to receive additional Sun Update Connection functionality, such as recommended updates and feature updates. The Sun Update Connection software system recognizes the subscription by means of an alphanumeric code that you supply during the system registration process. This alphanumeric code is referred to as a subscription key or token.
Sun Connection Update ManagerQ: What are the prerequisites for installing Sun Connection Update Manager software?
A:
Your system must be running at least the End User Solaris Software cluster of the Solaris 10 Operating System distribution.
Q: Do I need to install any software on the local system to use Sun Update Connection, System Edition software, or can I manage updates only from the hosted web application?
A:
You must install the Sun Update Manager client software on each client system where you want to manage updates. This software enables you to manage updates locally on a system. You must install this software on any system that you want to remotely manage.
If you want to configure a Sun Connection Update Manager proxy, you must install the Sun Connection Update Manager software as well as the proxy software. For more information, see "Installing the Sun Connection Update Manager Software" in the Sun Update Manager 1.0 Administration Guide. Q: Can I automatically install Sun Connection Update Manager client software on my system?
A:
No, you must manually install the software. You can use the smpatch command or the patchadd command to install the client software feature update. You can also download and install the software from the Sun Download Center.
Sun Connection HostedQ: What web browsers can I use to access Sun Connection?
A:
The following browsers are supported:
Q: Can I automatically update my system without selecting updates?
A:
No. You are in charge of which updates are installed on your system.Click Select All to install all of the selected updates on one or more of your systems.
Q: Can remotely managed systems retrieve software updates from a local caching server (Sun Update Connection Proxy)?
A:
Yes. Set up a Sun Connection Update Manager Proxy, and then use Update Manager to configure each client system to use the proxy as the patch source.
This configuration enables local content aggregation for all client systems. Centralized updating for these client systems can now be performed by the Sun Update Connection hosted web application. Q: Can I use both Sun Connection Update Manager application and the Sun Connection hosted web application to manage updates on my systems?
A:
Yes, but do not attempt to use them simultaneously.
Good update management practice dictates that you should use either Sun Connection Update Manager or the Sun Connection services to manage updates on your system. While it is safe to use both, they may become out of sync at times due to latency. Do not use the smpatch command or the patchadd command while the Sun Update Manager application is running. If you do, Sun Update Manager data can become stale and might not reflect changes made by the smpatch command and the patchadd command. If Sun Update Manager data becomes stale, you must restart the Sun Update Manager application. Q: Are updates applied immediately?
A:
Sometimes. Updates that require a system restart or that must be applied while the system is in single-user mode are not applied until the next system restart. Some updates require manual intervention to be applied, and cannot be applied automatically.
The Sun Connection Update Manager GUI and the Sun Connection services also handle the application of updates differently. If you use Sun Connection Update Manager, updates are applied in real time after you approve any dependencies. If you use the hosted web application, updates are not applied until the system in question checks in to the Sun Update Connection services. If any updates require a system restart, installation of these updates is deferred until a system restart. Q: When does the system execute jobs?
A:
A system checks in to the Sun Connection web site at an interval you can specify. Jobs are executed at check-in time.
Q: How can I change the frequency with which my system checks into Sun?
A:
Perform these steps to change your check-in interval:
1. From the Systems - Installed Updates page, click the Edit System Settings link. 2. Choose a check-in interval from the drop-down menu. 3. Click Save Changes. For more information, see "How to Change the Check-In Interval for a System" in the Sun Update Connection 1.0 Administration Guide. Q: Can I schedule jobs to be executed at a particular time?
A:
No. No precise scheduling is supported in this release. The time the Sun Update Connection expects your system to check in and execute the job is listed with the job. You can change future job execution times based on the check-in interval setting.
Q: Can I enable additional users to remotely manage my systems?
A:
Not at this time.
Q: Why am I unable to select certain updates for installation?
A:
Any updates that you cannot select are already queued to be downloaded and installed when the systems next check in.
Q: hy can't I select certain updates for uninstallation?
A:
Some core updates cannot be uninstalled, so you cannot select them from the list of installed updates.
Q: Where can I get results for the jobs I created?
A:
The Sun Connection includes a Jobs page that lists all jobs that you create. Each job entry indicates the job status, which is one of Pending, In Progress, Failed, or Completed. Click the job status to show details about the job.
Q: Can I re-assign one of the systems I manage with Sun Update Connection to a different use?
A:
You can assign a different person to manage a system from the Manage Subscription page of the Sun Connection Update Manager application.
Q: Does Sun Update Connection automatically install all updates available?
A:
No. You select the updates to install from the list of available updates. The next time the affected system checks in, any pending jobs are executed, which install or uninstall updates.
Q: Does my web browser need to accept cookies?
A:
Yes. No error message appears if cookies are disabled, but you will not be able to log in. The Login screen displays repeatedly if cookies are disabled. If cookies are disabled after you are logged in, you are logged out abruptly without explanation.
Q: If I delete a system from remote management at Sun Connection Update Manager, can I immediately change registration information and reregister it for remote management?
A:
No. Wait 24 hours before making update changes to the client system. This time enables the processes to complete so that update and system information is processed correctly on the Sun Update Connection web site and the Sun Update Manager application.
Q: Can I group servers for updating?
A:
You can use the Sun Update Connection hosted web application to select an update to be installed on several systems in a single operation. However, you cannot persistently refer to a particular subset of your systems as a group with this release.
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