Sun Modular Datacenter Suite of Services

Sun Modular Datacenter S20 - Features Bigtop
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For customers interested in lights-out management, remote services are essential.


Sun Managed Operations

For complete lights-out IT operations, customers should consider heterogeneous, remote monitoring and management of all components of the Sun MD. Options include monitoring of the Sun MD platform, systems at the OS level, third-party, custom, and SunRay applications, databases, networks, security, storage, and the web.


Sun MD Remote Monitoring and Incident Response Service

If you have ordered the Sun MD platform without payload, then you should consider monitoring of the environmental infrastructure.

Remote Monitoring and Management
Offering
Features
Benefits
Sun MD Remote Monitoring and Incident Response Service
  • On-going remote monitoring of environmental variables inside the platform
  • Automated dispatch of qualifed support personnel to troubleshoot or prevent problems on-site
  • Single point of contact for all Sun MD components, Sun or third Party.
  • Peace of mind during off-hours or in remote locations where on-site supervision of the box is impractical or cost-prohibitive.
  • Seamless problem reporting and escalation process via one single vendor interface
  • Services are performed when they are needed to maximize uptime
 

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