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Sun Operations Capabilities Assessment Service

Sun OCA Service

Sun Operations Capabilities Assessment Service

The Sun Operations Capabilities Assessment Service provides an objective, quantitative assessment of the people, process and tools factors that define an organization's ability to deliver IT-based services reliably and cost-effectively. The assessment service delivers a portrait of the current state of your IT department's operational capabilities — identifying gaps and issues — and provides recommendations for improvement.


Key Benefits

  • Identify gaps and issues to be addressed, prioritized by benefits and time horizon
  • Gain objective, quantified insight to improve IT operations efficiency
  • Better prepare for integration of new technology, applications or service provisioning
  • Justify and prioritize investments needed to avoid downtime, mitigate risks and save money
  • Improve the organizational standing of IT by operating IT as a business
 
 

Process

Sun Operation Capabilities Assessment
Assessment Type Deliverables
Full Sun Operations Capabilities Assessment Sun will work in collaboration with you to assess, document and define the current level of operational capability. Required steps to move to a target operational capability level will also be identified. This module includes:
  • OCA People assessment
  • Process assessment
  • Tools assessment
People assessment module This module includes OCA People assessment areas only.
Process-ITIL Service Support assessment This module includes OCA Process ITIL Service Support assessment areas only:
  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
Process-ITIL Service Delivery assessment This module includes OCA Process ITIL Service Delivery assessment areas only:
  • Capacity Management
  • Financial Management for IT Services
  • Availability Management
  • Service Level Management and IT Service Continuity Management
Tools assessment This module includes OCA Tools assessment areas only.

Why Sun?

Sun Operations Capabilities Assessment Services provide measureable criteria that will provide you with the information you need to improve IT operations. As a result, you will be able to take the necessary steps to improve efficiencies, reduce outages, and ultimately make your IT dollar go further.


Take the Next Step

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1-650-960-1300 (International)

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