SunSolve Features and Benefits SunSolve is Sun's online support destination for public and contracted users. Inside, you will find valuable self-help tools and other resources to support and manage your Sun product. As a SunSpectrum Support contract holder, you have access to vastly expanded content and services including full knowledgebase access, forums, and online service request functionality. At a Glance Comprehensive and responsive technical knowledge search Software updates & product documentation Tools to optimize your service experience Information to help you manage your system more proactively Collaboration via forums and traditional service request fulfillment Purchase SunSpectrum Support coverage to unlock SunSolve premium content Benefits Faster problem diagnosis and resolution Immediate awareness of identified issues Improved system stability Easy to use 24/7 access Get a SunSolve Login Access to most SunSolve content requires a login. If you have a support agreement and you don't login, you will only see about 20% of what's available! SunSolve makes use of your Sun Online Account. This is a user name and password that can be used for all Sun web sites which require a login. For more information, visit this Account Setup page. Top 10 Things You Can Do on SunSolve: 1. Setup your system for service Download the Sun Services Tools Bundle and Automatic Service Request software to get your systems setup for service. Benefits include more efficient incident management and faster problem diagnosis and resolution. 2. Sign up for Sun Alerts Subscribe to receive important product support notifications and valuable "how to" information for system administrators. 3. Search the Sun knowledgebase Need a fast answer? Just type your request into Sun's new Google-powered search mechanism and it looks across all of Sun's major knowledge repositories to quickly return the results you need. 4. Download software updates Looking to download a software release, driver or patch? Look no further. You will also find tools and information to help you select and apply updates more efficiently and effectively. 5. Participate in a community forum Can't find your answer on the web site? Post your question to one of a collection of community forums where you can exchange information with industry peers and Sun experts. 6. Validate a serial# or contract# Want to validate the accuracy of key service entitlement information before opening a service request with Sun? Now you can with this new SunSolve lookup function. 7. Open a service request Need help? Open a service request and a Sun support engineer will be assigned to your request. Insert configuration information and/or error messages into your request to speed diagnosis. You can also track your requests online. 8. Share your screen with Sun Support Want a faster answer? Launch Sun Shared Shell – a collaborative service tool which allows you to invite your Sun support engineer to remotely view your screen and diagnose any issues with your Sun product. 9. Stay up-to-date on new resources Sun is continually investing in new and more powerful online support tools. SunSolve keeps you up-to-date on new resources and other Support news. You can also access the SunSolve blog, follow updates on Twitter or submit recommendations for future functionality. 10. Access the Member Support Center The SunSpectrum Member Support Center is Sun's new support portal for contract customers. It enables additional capabilities including the ability to view Sun assets and support contract information. If your company has not yet been migrated to this portal, you can apply for access on SunSolve. Go to SunSolve now!

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