*Local Business Hours Support and Extended Business Hours
Support are not available from Dec/30 to Jan/5 in Japan
Europe, Middle East and Africa
Country
Working Week
Local Business Hours
Extended Business Hours
Minimum Annual Contract Value (000's)
From
To
From
To
From
To
USD
Austria
Monday
Friday
8 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Belgium
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Czech Republic
Monday
Friday
8:30 a.m.
5 p.m.
8:30 a.m.
8 p.m.
USD135
Denmark
Monday
Friday
8:30 a.m.
4:30 p.m.
8 a.m.
5 p.m.
USD135
Egypt
Saturday
Wednesday
8 a.m.
5 p.m.
7 a.m.
7 p.m.
USD135
Finland
Monday
Friday
8:30 a.m.
4:30 p.m.
8 a.m.
8 p.m.
USD135
France
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Germany
Monday
Friday
8 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Greece
Monday
Friday
9 a.m.
5 p.m.
9 a.m.
6 p.m.
USD135
Hungary
Monday
Friday
8:30 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Israel
Sunday
Thursday
9 a.m.
5 p.m.
9 a.m.
6 p.m.
USD135
Italy
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Luxembourg
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Monaco
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Netherlands
Monday
Friday
8 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Norway
Monday
Friday
8 a.m.
4 p.m.
8 a.m.
6 p.m.
USD135
Poland
Monday
Friday
9 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Portugal
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Russian Federation
Monday
Friday
9 a.m.
6 p.m.
9 a.m.
9 p.m.
USD135
Saudi Arabia
Saturday
Wednesday
8 a.m.
5 p.m.
7 a.m.
7 p.m.
USD135
Slovakia
Monday
Friday
8:30 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
South Africa
Monday
Friday
8 a.m.
5 p.m.
7 a.m.
7 p.m.
USD135
Spain
Monday
Friday
9 a.m.
6 p.m.
8 a.m.
8 p.m.
USD135
Sweden
Monday
Friday
8 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Switzerland
Monday
Friday
8 a.m.
5 p.m.
8 a.m.
8 p.m.
USD135
Turkey
Monday
Friday
9 a.m.
6 p.m.
9 a.m.
6 p.m.
USD135
United Arab Emirates
Sunday
Thursday
8:30 a.m.
5:30 p.m.
7 a.m.
7 p.m.
USD135
United Kingdom
Monday
Friday
9 a.m.
5 p.m.
7 a.m.
7 p.m.
USD135
For qualifying SunSpectrum contracts, Sun will credit 2% of your annual support contract value towards additional training with Sun Learning Services. Credits subject to a USD$135K minimum annual contract value and a $50K training credit limit. A site's annual SunSpectrum contract value is determined by calculating the net annual contract value for all covered systems under SunSpectrum service levels located at the same customer street address. USD is the default currency for calculating net annual contract value. Click here for more information on SunSpectrum Bundled Training Program (http://www.sun.com/training/sunspectrum.html).
For questions regarding local SunSpectrum Service Plan information, please contact your local Sun sales office or representative.
Sun earns Prestigious J.D. Power and Associates' Certification for "An Outstanding Customer Service Experience."
10/17/2007
Source: J.D. Power and Associates, October 2007. J.D. Power and Associates Certified Technology Service and Support Program, developed in conjunction with SSPA. For more information, visit www.jdpower.com or thesspa.com.
