Overview Desktops Servers Storage Network & Security Options Tape Storage Disk Systems Storage Networking Open Storage EOL Storage Products Warranty Term Phone Coverage/ Call-Back Response On-Site Coverage/ Response Times Delivery Method Customer Installable Hardware Product Sun-sold Brocade 4100 2 Years Business Hours/ 8 Hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Sun-sold Brocade M4400 1 Year 7x24/Customer Defined Priority Extended Business Hours/ 4 Hours On-Site Yes A1000 2 Years Business hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product A5x00 2 Years Business hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product D1000 2 Years Business hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product D2 2 Years Business hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product FLX Disk Subsystem 2 Years 7x24/Customer Defined Priority 7x24/4 Hours On-Site or Customer Replaceable Unit No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Multipack 1 Year Business hours/ 8 hours Not Applicable Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorageTek Flexline 380 2 Years 7x24/Customer Defined Priority 7x24/2 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge S1 1 Year Business hours/ 8 hours Not Applicable Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 3310 2 Years Business hours/ 8 hours Year 1 - 2nd Business day/ Year 2 - Return to Sun Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 3511 2 Years Business hours/ 8 hours Year 1 - Next Business Day Response/ Year 2 - Return to Sun Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 3910 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 3960 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 5210 2 Years Next Business Day Response Year 1 - Next Business Day Response/ Year 2 - Return to Sun Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 5310 2 Years Next Business Day Response Year 1 - Next Business Day Response/ Year 2 - Return to Sun Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 6960 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 6910 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 6920 3 Years 7x24/Customer Defined Priority Same Business Day/4 Hours On-Site No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 6020/6120 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 6130 3 Years 7x24/Customer Defined Priority Same Business Day/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product StorEdge 9980, 9970, 9960, 9910 3 Years 7x24/Customer Defined Priority 7x24/4 Hours On-Site No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Sun StorageTek 3120 SCSI Array 2 Years Business Hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Sun StorageTek 3510 FC Array 2 Years Business Hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Tape Drive SDLT L180 1 Year Business hours/ 8 hours Business hours/ Next Business Day On-Site No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Tape Drive SDLT L700 1 Year Business hours/ 8 hours Business hours/ Next Business Day On-Site No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product T3 ES 2 Years 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product T3 WG 2 Years Business hours/ 8 hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product V2Xf / V22 Disk Subsystems 3 Years 7x24/Customer Defined Priority 7x24/4 Hours On-Site No Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Sun-sold Brocade 4100 2 Years Business Hours/ 8 Hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Sun-sold Brocade M4400 1 Year 7x24/Customer Defined Priority Extended Business Hours/4 Hours On-Site Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Sun-sold QLogic 5200 2 Years Business Hours/ 8 Hours Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable Year 1 - On-Site Year 2 - Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product Unipack 1 Year Business hours/ 8 hours Not Applicable Return to Sun Yes Compare Warranty to SunSpectrum Support Coverage Service Plans available for this product