Product Warranty for SAN Connectivity Products

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Product Warranty for Fabric Directors
 
Warranty Term
Phone Coverage/Call-Back Response
On-Site Coverage Hours/Response Times
Delivery Method
Customer Installable Hardware Product
Sun-sold Brocade DCX
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade 48000
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade MI10K
2 Years
7x24/Customer Defined Priority
7x24/ 4 Hours
On-Site
Yes
Sun-sold Brocade M6140
2 Years
Business Hours/ 8 Hours
Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable
Year 1 - On-Site Year 2 - Return to Sun
Yes
Sun-sold QLogic SANbox 9100 / 9200
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Cisco MDS 9509
2 Years
7x24/Customer Defined Priority
7x24/ 4 Hours
On-Site
Yes
Sun-sold Cisco MDS 9513
2 Years
7x24/Customer Defined Priority
7x24/ 4 Hours
On-Site
Yes
 
Product Warranty for Fabric Switches
 
Warranty Term
Phone Coverage/Call-Back Response
On-Site Coverage Hours/Response Times
Delivery Method
Customer Installable Hardware Product
Sun-sold Brocade 5000/300/5100/5300
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade 5000
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade 4900
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade 4100
2 Years
Business Hours/ 8 Hours
Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable
Year 1 - On-Site Year 2 - Return to Sun
Yes
Sun-sold Brocade 200E
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade M4400
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Brocade M4700
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Cisco MDS 9134 / 9222i/ 18+4 Module
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold Cisco MDS 9216A / 9216i
2 Years
7x24/Customer Defined Priority
7x24/ 4 Hours
On-Site
Yes
Sun-sold Cisco MDS 9120 / 9124/ 9140
2 Years
7x24/Customer Defined Priority
7x24/ 4 Hours
On-Site
Yes
Sun-sold QLogic 5600 / 5602
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-Site
Yes
Sun-sold QLogic 5200
2 Years
Business Hours/ 8 Hours
Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable
Year 1 - On-Site Year 2 - Return to Sun
Yes
 
Product Warranty for SAN Extension and Routing
 
Warranty Term
Phone Coverage/Call-Back Response
On-Site Coverage Hours/Response Times
Delivery Method
Customer Installable Hardware Product
Sun-sold Brocade M1620 SAN router
2 Years
Business Hours/ 8 Hours
Year 1 - Business Hours/ 2nd Business Day, Year 2 - Not Applicable
Year 1 - On-Site Year 2 - Return to Sun
Yes
Sun-sold Brocade 7500 SAN router
1 Year
7x24/Customer Defined Priority
Extended Business Hours/ 4 Hours
On-site
Yes
Sun-sold BrocadeEdge M3000
1 Year
7x24/Customer Defined Priority
Business Hours/ Next Business Day
On-Site
No
Sun-sold Brocade USD-X Storage Director
1 Year
7x24/Customer Defined Priority
Business Hours/ Next Business Day
On-Site
No
 
Product Warranty for Host Bus Adapters
Sun StorageTek 1Gb, 2Gb and 4Gb HBA
Host Bus Adapters assumes the warranty level and term of the Sun server/workstation in which it is installed, or will have a 1-year, part Return-to- Sun warranty, if the latter terms are better for the customer. In all other applications, HBA will have a 1-year, part Return-to-Sun warranty,
 
 
 
For More Information

For more information about our storage products please visit the Sun StorageTek Data Management Solutions Web site.

Business hours and extended business hours for each country are listed at www.sun.com/service/support/localinfo.html.

For additional warranty information regarding your Sun network storage product, please contact your local Sun sales office or representative.