Product Warranty & SunSpectrum Service Plan Comparison

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Warranty SunSpectrum Service Plans Bronze Silver Gold Platinum What is Covered? Hardware Repair Service Return to Sun Within 2 Business Days Onsite Within 4hrs 8-5, M-F Onsite Within 4hrs 8-8, M-F Onsite Within 2hrs 24/7 Hardware Telephone Support 8-5, M-F 8-5, M-F 8-8, M-F 24/7 24/7 Solaris OS Telephone Support — 8-5, M-F 8-8, M-F 24/7 24/7 How Do I Get Support? Unlimited Phone Support Access to Sun Engineers Engineer Call-back, 8 hour response Engineer Call-back, 4 hour response Live Call Transfer Live Call Transfer Live Call Transfer Call Escalation and Prioritization — Ability to Submit and Track Service Requests Online — Remote Diagnosis, Troubleshooting and Remediation — Multi-vendor Problem Isolation — — — On-demand Configuration Analysis — — — — What About My Solaris OS? Access to All Solaris OS Recommended & Feature Updates — Desktop Notification of New Updates — Remote Update Management for Multiple Systems — Web-based Solaris Training — What if I Need Additional Resources? Unlimited Access to Sun's Online Knowledge Database — Access to the Complete Sun System Handbook — System Resolution Documents & Bug Reports — Proactive Sun Alerts for Covered Products — Do I Have Flexibility to Choose My Coverage? Option to select the term and desired level of service —

Availability of specific features, coverage hours and response times may vary by location or product.

To receive the best support, Sun recommends that customers install Sun Net Connect software on SPARC-based systems. This software creates a secure, customer-controlled link to the Sun Solution Center which helps enable expedited Solaris OS troubleshooting, remote diagnostics, and a number of customer enabled alerting and reporting functions.

SunSpectrum Service Plans are priced on a per system per year basis. Contact your local sales office or Sun reseller about the SunSpectrum Instant Upgrade (SIU) Program. You can save significantly when you purchase your system and your SunSpectrum Service Plan at the same time. Or to renew your contract, use our Support Contract Renewal Request Form. For a comprehensive listing of Sun's service offerings, please refer to our service listing.

Another reason to choose SunSpectrum Support

Other Sun customers are seeing a 67% ROI with Sun Service Plan coverage. Download the SunSpectrum Total Economic Impact Study by Forrester Research to learn more.