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These Service Lists describe Sun service program offerings ("Services") available from Sun Microsystems or an affiliated company. When you purchase a Service, the applicable Service List is subject to your existing services agreement with Sun that governs the delivery of Services. If you do not have a services agreement with Sun that would govern the delivery of Services, then Sun's delivery of Services shall be governed by these terms. Sun is not obligated to perform the Services described in any Service List unless you have received an order confirmation from Sun accepting your purchase order or electronic order for the Services.

If you wish to purchase any of the Services described in these Service Lists, please contact your Sun sales representative or authorized Sun reseller. In addition, many Services are available for purchase (in the US only) through the Sun Store.

Integrated Services

Professional Services

Educational Services

Support Services

Offerings No Longer On Sale

Integrated Services

Service Listing Name	Most Recent Version	Previous Version(s)
Java Enterprise System	PDF (102 KB) Last Revised 11Nov2008	Previous Version(s)
Java Enterprise System (Release 5 and later)	PDF (61 KB) Last Revised 31Dec2008	Previous Version(s)
Java Enterprise System Suite	PDF (54 KB) Last Revised 11Nov2008	Previous Version(s)

Professional Services

Service Listing Name	Most Recent Version	Previous Version(s)
Eco Assessment - Optimization Service for Data Center	PDF (91 KB) Last Revised 01Feb2009	Previous Version(s)
Eco Assessment Service - Advanced	PDF (81 KB) Last Revised 13Nov2008	Previous Version(s)
Eco Assessment Service - Basic	PDF (69 KB) Last Revised 01Feb2009	Previous Version(s)
Eco Assessment Service - Cooling Efficiency Service for Data Center	PDF (72 KB) Last Revised 01Feb2009	Previous Version(s)
Encryption Architecture and Design - Part Number: WW-PS-ARCH-ENCRYPT	PDF (59 KB) Last Revised 22Aug2009	Previous Version(s)
Key Management Station (KMS) Implementation, Integration - Part Number: WW-PS-INTG-KMS	PDF (84 KB) Last Revised 31Oct2009	Previous Version(s)
Sun Application Readiness (ARS) High End Server-Part Number: WW-PS-ARS-HI-STD	PDF (95 KB) Last Revised 30May2009
Sun Application Readiness (ARS) Mid Range Server - Part Number: WW-PS-ARS-MID-STD	PDF (94 KB) Last Revised 30May2009
Sun Application Readiness (ARS) Volume Server-Part Number: WW-PS-ARS-VOL-STD	PDF (94 KB) Last Revised 30May2009
Sun Cluster Implementation Service-Part Number: PS-CLNODC/PS-CLRGRC/PS-CLSTND/PS-CLRBK	PDF (74 KB) Last Revised 30May2009
Sun Lustre On-Site Implementation Services for Large Configurations PS-LUSTRE-LARGE	PDF (59 KB) Last Revised 01Apr2009
Sun Lustre On-Site Implementation Services for Medium Configurations PS-LUSTRE-MEDIUM	PDF (59 KB) Last Revised 01Apr2009
Sun Lustre On-Site Implementation Services for Small Configurations PS-LUSTRE-SMALL	PDF (60 KB) Last Revised 01Apr2009
Sun Managed Relocation Service	PDF (68 KB) Last Revised 13Nov2008
Sun Modular Datacenter Installation Service	PDF (92 KB) Last Revised 13Nov2008	Previous Version(s)
Sun Modular Datacenter Site Assessment Service	PDF (80 KB) Last Revised 19Nov2008	Previous Version(s)
Sun Modular Datacenter Site Inspection Service	PDF (77 KB) Last Revised 13Nov2008	Previous Version(s)
Sun StorageTek Automated Cartridge Systems Library Software Installation & Implementation for High Availability Installations Service – Part Number : WW-PS-ACSH1	PDF (57 KB) Last Revised 22Aug2009	Previous Version(s)
Sun StorageTek Automated Cartridge Systems Library Software Integration Service -- Part Number: WW-PS-ACSI1	PDF (75 KB) Last Revised 22Aug2009	Previous Version(s)
Sun StorageTek Automated Cartridge Systems Library Software Upgrade Service – Part Number: WW-PS-ACSU1	PDF (67 KB) Last Revised 22Aug2009	Previous Version(s)
Sun StorageTek Business Impact Analysis Service - Part Number: WW-PS-BIA01	PDF (49 KB) Last Revised 22Aug2009	Previous Version(s)
Sun StorageTek Implementation and Integration for Mid Range Disk	PDF (77 KB) Last Revised 06Sep2009
Sun StorageTek SAM-FS/QFS Software Installation & Implementation Service – Part Number: WW-PS-ASMU1	PDF (68 KB) Last Revised 22Aug2009	Previous Version(s)
Sun StorageTek Tape Library Configuration & Implementation Base Service -- Part Number: WW-PS-TLBI1	PDF (59 KB) Last Revised 13Nov2008	Previous Version(s)
Sun StorageTek Virtual Storage Manager Software Installation & Implementation Service – Part Number: WW-PS-VSM01	PDF (66 KB) Last Revised 22Aug2009	Previous Version(s)
Sun i-Runbook Enterprise Edition - Part Number: WW-PS-IRB-ENT	PDF (73 KB) Last Revised 30May2009
Sun i-Runbook Standard Edition - Part Number: WW-PS-IRB-STD	PDF (75 KB) Last Revised 30May2009

Educational Services

Service Listing Name	Most Recent Version	Previous Version(s)
Class Seat	PDF (73 KB) Last Revised 13Nov2008	Previous Version(s)
Custom Course Design and Development Service	PDF (55 KB) Last Revised 13Nov2008	Previous Version(s)
Custom Testing and Certification	PDF (62 KB) Last Revised 13Nov2008	Previous Version(s)
Job Analysis	PDF (56 KB) Last Revised 14Nov2008	Previous Version(s)
On-Site Class	PDF (58 KB) Last Revised 14Nov2008	Previous Version(s)
On-Site Seminar	PDF (44 KB) Last Revised 14Nov2008	Previous Version(s)
Performance Metrics and Return on Investment (ROI)	PDF (67 KB) Last Revised 14Nov2008	Previous Version(s)
Role Analysis Service	PDF (56 KB) Last Revised 14Nov2008	Previous Version(s)
Roles, Skills, and Learning Paths Service	PDF (56 KB) Last Revised 14Nov2008	Previous Version(s)
Skills Analysis	PDF (57 KB) Last Revised 14Nov2008	Previous Version(s)
Skills Assessment	PDF (54 KB) Last Revised 14Nov2008	Previous Version(s)
Skills Package (After October 2009)	PDF (43 KB) Last Revised 14Nov2008	Previous Version(s)
Sun Learning Center	PDF (87 KB) Last Revised 14Nov2008	Previous Version(s)
Sun Learning Connection	PDF (65 KB) Last Revised 14Nov2008
The Enterprise Learning Strategy and Business Case Service	PDF (58 KB) Last Revised 14Nov2008	Previous Version(s)

Support Services

Service Listing Name	Most Recent Version	Previous Version(s)
Installation-Sun Fire E2900	PDF (80 KB) Last Revised 06Oct2008	Previous Version(s)
Installation-Sun Fire E4900 E6900	PDF (81 KB) Last Revised 06Oct2008
Installation: Sun Solaris Cluster Software Installation Service	PDF (59 KB) Last Revised 11Nov2008	Previous Version(s)
Installation: Java StorEdge Software	PDF (51 KB) Last Revised 20Nov2005
Installation: Sun Domain Installation Service	PDF (88 KB) Last Revised 13Nov2008	Previous Version(s)
Installation: Sun External I/O Expansion Unit Installation Service	PDF (78 KB) Last Revised 06Oct2008	Previous Version(s)
Installation: Sun Fire E25K and E20K	PDF (80 KB) Last Revised 06Oct2008	Previous Version(s)
Installation: Sun Parts Installation - Incident Service	PDF (68 KB) Last Revised 24Nov2008
Installation: Sun SPARC (tm) Enterprise M8000/M9000 Server	PDF (82 KB) Last Revised 06Oct2008
Installation: Sun SPARC Enterprise M4000 and M5000 Server Installation Service	PDF (81 KB) Last Revised 06Oct2008
Installation: Sun StorEdge Tape Library Hardware Only Installation Service	PDF (52 KB) Last Revised 15Dec2006
Installation: Sun StorageTek[TM] Virtual Tape Library, Virtual Storage Manager, and V2XHardware Only Installation Service	PDF (307 KB) Last Revised 12Feb2007
Installation: Sun System Board Installation Service	PDF (89 KB) Last Revised 06Oct2008	Previous Version(s)
Installation: Sun xVM Ops Center Software Installation Service Plan	PDF (55 KB) Last Revised 12Nov2008	Previous Version(s)
Java Studio Creator Software Development Support	PDF (67 KB) Last Revised 21Nov2003	Previous Version(s)
Java System Application Server Software (Release 9.1)	PDF (97 KB) Last Revised 12Nov2008	Previous Version(s)
Java for Business Premium Plus Service Plan	PDF (73 KB) Last Revised 15Oct2009	Previous Version(s)
Learning Definition Service	PDF (49 KB) Last Revised 12Nov2008	Previous Version(s)
On-Site Parts Inventory Program	PDF (50 KB) Last Revised 12Nov2008	Previous Version(s)
OpenSolaris Basic Subscription	PDF (69 KB) Last Revised 12Dec2008	Previous Version(s)
OpenSolaris Basic Subscription	PDF (70 KB) Last Revised 31May2009
OpenSolaris Premium Subscription	PDF (79 KB) Last Revised 31May2009
OpenSolaris Standard Subscription	PDF (72 KB) Last Revised 31May2009
Site Resident Field Engineer	PDF (43 KB) Last Revised 12Nov2008	Previous Version(s)
Site Resident System Support Engineer	PDF (42 KB) Last Revised 12Nov2008	Previous Version(s)
Solaris 2.6 and Solaris 7 Post-EOSL Phone Support	PDF (75 KB) Last Revised 01Dec2008
Solaris 8 Vintage Patch Service Plan	PDF (88 KB) Last Revised 05Nov2009	Previous Version(s)
Solaris Basic Service Plan	PDF (89 KB) Last Revised 13Nov2008	Previous Version(s)
Solaris OEM Update Service Plan	PDF (78 KB) Last Revised 09Dec2008	Previous Version(s)
Sun Data Protection Services Data Erasure	PDF (54 KB) Last Revised 05Feb2009	Previous Version(s)
Sun Developer Expert Assistance - Single Product/Stack or Multi-Product Stack	PDF (65 KB) Last Revised 12Nov2008	Previous Version(s)
Sun Environmental Assessment Service	PDF (48 KB) Last Revised 11Nov2008	Previous Version(s)
Sun Incident Response Package	PDF (74 KB) Last Revised 12Nov2008	Previous Version(s)
Sun Managed Site Infrastructure	PDF (87 KB) Last Revised 12Nov2008
Sun Multi Vendor Services Hardware Service Plan - Gold 7X24	PDF (126 KB) Last Revised 16Dec2008
Sun Multi Vendor Services Hardware Service Plan - Next Business Day	PDF (126 KB) Last Revised 16Dec2008
Sun Multi Vendor Services Hardware Service Plan - Platinum	PDF (124 KB) Last Revised 16Dec2008
Sun Multi Vendor Services Hardware Service Plan - Silver	PDF (125 KB) Last Revised 16Dec2008
Sun Multi Vendor Support Software Service Plan - Basic	PDF (107 KB) Last Revised 16Dec2008
Sun Multi Vendor Support Software Service Plan - Standard	PDF (107 KB) Last Revised 16Dec2008
Sun Preventive Services	PDF (150 KB) Last Revised 30Jul2009	Previous Version(s)
Sun Software Basic Service Plan	PDF (66 KB) Last Revised 27Apr2009	Previous Version(s)
Sun Software MySQL Cluster Service Plans	PDF (62 KB) Last Revised 12Nov2008	Previous Version(s)
Sun Software MySQL Enterprise Service Plans	PDF (62 KB) Last Revised 12Nov2008	Previous Version(s)
Sun Software MySQL Original Equipment Manufacturer (OEM) Service Plans	PDF (62 KB) Last Revised 11Nov2008	Previous Version(s)
Sun Software Premium Plus Service Plan	PDF (92 KB) Last Revised 27Apr2009	Previous Version(s)
Sun Software Premium Service Plan (includes Solaris and Java for Business Subscriptions)	PDF (100 KB) Last Revised 27Apr2009	Previous Version(s)
Sun Software Standard Service Plan (includes Solaris and Java for Business Subscriptions)	PDF (98 KB) Last Revised 27Apr2009	Previous Version(s)
Sun System Monitoring Package	PDF (80 KB) Last Revised 11Nov2008	Previous Version(s)
Sun System Support Qualification Services	PDF (48 KB) Last Revised 11Feb2009	Previous Version(s)
SunData Protection Services – Retention Coverage	PDF (52 KB) Last Revised 11Feb2009	Previous Version(s)
SunSpectrum Enterprise Service Plan	PDF (139 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Enterprise Service Plan Hardware Only Support	PDF (103 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Hardware Next Business Day Service Plan	PDF (137 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Hardware Service Plan - Gold 24X7	PDF (138 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Hardware Service Plan - Parts Exchange	PDF (131 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Hardware Service Plan - Platinum	PDF (92 KB) Last Revised 02Oct2009	Previous Version(s)
SunSpectrum Hardware Service Plan - Silver	PDF (136 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Storage Service Plan-Bronze	PDF (130 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Storage Service Plan-Gold	PDF (133 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Storage Service Plan-Platinum	PDF (119 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Storage Service Plan-Silver	PDF (153 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum System Service Plan - Bronze	PDF (103 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum System Service Plan - Gold	PDF (111 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum System Service Plan - Platinum	PDF (111 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum System Service Plan - Silver	PDF (109 KB) Last Revised 01Oct2009	Previous Version(s)
SunSpectrum Time and Materials Service Plan	PDF (71 KB) Last Revised 21Oct2009	Previous Version(s)
X:Installation: Sun Cluster Software Installation Validation Service	PDF (49 KB) Last Revised 11Nov2008	Previous Version(s)