SUN AND E.PIPHANY SIGN GLOBAL AGREEMENT TO ACCELERATE THE DELIVERY OF NEXT GENERATION CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTIONSSUN AND E.PIPHANY SIGN GLOBAL AGREEMENT TO ACCELERATE THE DELIVERY OF NEXT GENERATION CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTIONSCompanies Endorse Each Other as Premier Solutions for the Customer-Centric EconomyPALO ALTO AND SAN MATEO, CA -- Oct. 4, 2000 -- Sun Microsystems, Inc. (Nasdaq: SUNW) and E.piphany (Nasdaq: EPNY) today announced a multi-million dollar strategic alliance, to provide customers with a best-of-class next generation customer relationship management (CRM) solution, running on one of the worlds most reliable, scalable and highly available platforms. The alliance includes joint engineering, sales and marketing. The agreement exemplifies Sun and E.piphany's shared vision of a customer-centric economy, where companies focus their organizations around the customer. Under the terms of the agreement, E.piphany will leverage Suns worldwide sales and marketing organization to jointly promote E.piphanys CRM solutions to customers. Sun endorses E.piphany as a leading CRM vendor and premier partner. Sun is already the choice for many of our customers who want to win in todays Customer Economy. With this alliance Sun will become our preferred platform, said Roger Siboni, president and CEO of E.piphany. To be effective, companies need a customer management solution built on powerful software, scalable hardware and a robust infrastructure. Sun gives us the hardware and infrastructure that will allow companies to maximize the potential of our E.piphany E.5 system. "The web has made customer relationships more important than ever before. Competitive advantage in the 'Customer Economy' means breakthrough performance, ability to scale, continuous uptime, and real-time knowledge of and interaction with your customer base," said Ed Zander, President and COO, Sun Microsystems, Inc. "This is a winning alliance for E.piphany and Sun, as well as our joint customers. E.piphany and Suns combined resources and expertise will help companies deliver a world-class customer-centric environment." "Ensuring exceptional customer satisfaction is our key to success," said Elizabeth Crandall, Director of Personalized Marketing at American Airlines. "E.piphany and Sun's solution increases our ability to cater directly to the individual, ensuring that we provide the best possible experience based on individual preferences." With the growth of the Network Economy, real-time response is essential to companies to effectively utilize customer data. As the number of users, devices, services, data and demand for high availability rise exponentially, companies feel the pressure to keep pace. E.piphany's E.5 solution enables intelligent customer interactions across a variety of diverse customer touch-points including traditional fax, desktop, and telephony as well as new channels such as, web, email, chat and wireless. The strength, scalability, security and outstanding performance of the Sun platform is ideal for wide-scale deployments of E.5. Companies choosing the E.piphany and Sun solution can look forward to rapid, immediate and reliable deployments that will help ensure early success and return-on-investment. About E.piphanyE.piphany is the leading provider of intelligent customer interaction software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout the U.S., Europe and Asia Pacific.About Sun Microsystems, Inc.Since its inception in 1982, a singular vision - The Network Is The Computer -- has propelled Sun Microsystems, Inc. (Nasdaq: SUNW), to its position as a leading provider of industrial-strength hardware, software and services that power the Internet and allow companies worldwide to dot-com their businesses. With $15.7 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at http://sun.com.
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