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Java for Business

Java for Business Support

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Support & Services

A subscription to Java for Business or support contract for Java Classic provides flexibility of choice, longer and predictable support windows, and faster access to critical fixes and updates for companies who rely on Java for their business operations.

Which Support Level is Right for Your Business?

Java for Business offers four levels of support to ensure the right fit for your business needs

  • Access-Only offers continued access to software that has reached end of life for those customers who do not needs support. Security updates and any other bug fixes made to releases after end of life will be available to you via this program. Access-Only is perfect for customers who are using legacy applications with no bugs or problems but who wish to continue to receive security updates and general bug fixes for Java.
  • Standard Support extends the life of existing Java applications for your organization and for your customers. Fixes provided to you will continue to be made available to Java for Business customers along with new operating system support and all other maintenance in quarterly updates. Perfect for customers whose primary interest is in running their Java applications much longer than ever possible before.
  • Premium Support adds the ability to have a fix provided to you by Sun to also be incorporated into Sun's next available bi-weekly standard revisions, ensuring your network of customers and partners can leverage that same fix, faster than ever before. Premium support is perfect for customers' whose Java application are critical for their and their customers businesses.
  • Premium Plus Support further adds the ability to request a quote for a Java for Business custom revision for an older update or revision of the Java platform (additional terms and conditions apply). Premium plus support is perfect for customers seeking maximum assurance for their Java applications from Sun

Java Classic offers two levels of support to ensure the right fit for your business needs

  • Java Classic Standard Java Classic is for the most recently released Java SE family, and provides basic business-hour coverage for less critical systems. It also provides 3 years maintenance from time of Java SE product family release.
  • Java Classic Premium Java Classic is for the most recently released Java SE family, and provides enhanced support including 24/7 help desk assistance. It also provides 3 years maintenance from time of Java SE product family release.
Comparing Java Classic to Java for Business Subscriptions
Java Classic Java for Business
Standard Premium Access Only Standard Premium Premium Plus
Total Duration of Maintenance 3 3 10 10 10 15
Product Support Life 3 3 -- 10 10 10
Retirement Support -- -- -- -- -- 5
Coverage 12x5 24x7 -- 12x5 24x7 24x7
Response Within 4 hours Immediate -- Within 4 hours Immediate Immediate
Fix Delivery Updates Updates Updates** Updates Standard Revisions Custom Revisions*
Forums X X X X X X
Sun Alerts and Notifications X X X X X X
Knowledge Base Access X X X X X X
On-Demand Software Updates X X X X X X
Sun VIP Interop Support -- -- -- -- X X
Accelerated Access to Engineer -- -- -- -- -- X

* Custom revisions available at an additional cost

** Without support, only planned updates and security fixes are available.

Options for Current Java SE Customers

Current Java customers can:

  • Use the traditional Java SE free-of-charge and have access to updates for three years from the time of Java SE product family release
  • Purchase and migrate to Java for Business and enjoy up to 15 years of support as well as access to Java for Business updates and revisions
  • Stay on an older Java SE update at no cost (i.e. 1.4.2_17). Sun will continue to provide access to older Java SE release families and their updates on Sun's Java product archive

Training

Sun offers a range of Java training options − including instructor−led, live virtual class, Web-based, CD-ROM courses, or custom coaching – as well as opportunities to view past JavaOne training sessions online.

Find out more

Certification

Sun offers a variety of certification paths for programmers and enterprise architects, as well as preparation methods and certification programs. Custom certification is also available.

Learn more

Resources


FAQs

See the answers to frequently asked questions about Java SE.

Read the FAQs

Support

To get Java for Business support, call Sun your Sun Sales Representative, or your Authorized Partner.

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Need Help Now? Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.


Downloads

You can download Java for Business now.

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Documentation

Get the documentation you need for Java for Business.

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Depending on the product EOL policy, contracts are valid for the length purchased, e.g. 1 year, 3 years

10 years from general availability (GA) of release family (ie. 1.4., 5.0, 6.0)

Additional retirement , available after initial 10 years of product support life

Business hours

Time to get response from support teams

Updates and standard revision will generally be available from Sun's web sites. Custom revision will be provided directly to the purchasing customer

Online discussion forums

You receive notifications about known issues, including those for which Sun is still working on a fix, and updates on service plan enhancements. This acts as an "early warning system" to give you a jump start on risk mitigation.

Around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.

Immediate access to updates and patches. You always have access to the tools you need to keep your systems updated and secure.

Sun's multi vendor troubleshooting service to resolve problems that can't be readily attributed to a particular vendor

Accelerated access to a Level 3 Engineer allowing customer's backline engineers to speak directly to our experienced backline engineers.
Talk to Sun Now
Give your business a boost

Oracle is reviewing the Sun product roadmap and will provide guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of roadmaps, are at the sole discretion of Oracle. All product roadmap information, whether communicated by Sun Microsystems or by Oracle, does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. It is intended for information purposes only, and may not be incorporated into any contract.



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