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Java SE for Business

Support

Support & Services

A subscription to Java SE for Business provides greater cost predictability, longer support windows, and fast access to critical fixes and updates.

Which Subscription Level is Right for Your Business?

Java SE for Business offers three levels of support to ensure the right fit for your business needs.

Standard Support extends the life of existing Java applications for your organization and for your customers. Fixes provided to you will continue to be made available to Java SE for Business customers along with new operating system support and all other maintenance in quarterly updates. Perfect for customers whose primary interest is in running their Java applications much longer than ever possible before.
Premium Support adds the ability to have a fix provided to you by Sun to also be incorporated into Sun's next available bi-weekly standard revisions, ensuring your network of customers and partners can leverage that same fix, faster than ever before. Premium support is perfect for customers' whose Java application are critical for their and their customers businesses.
Premium Plus Support further adds the ability to request a quote for a Java SE for Business custom revision for an older update or revision of the Java platform (additional terms and conditions apply). Premium plus support is perfect for customers seeking maximum assurance for their Java applications from Sun

Comparing Java SE to Java SE for Business Subscriptions
	Java SE	Java SE for Business
		Standard	Premium	Premium Plus
Total Duration of Maintenance	3	10	10	15

Product Support Life		10	10	10

Retirement Support		--	--	5

Coverage		12x5	24x7	24x7

Response		Within 4 hours	Immediate	Immediate

Fix Delivery	Updates	Updates	Standard Revisions	Custom Revisions*

Forums	X	X	X	X

Sun Alerts and Notifications	X	X	X	X

Knowledge Base Access		X	X	X

On-Demand Software Updates		X	X	X

Sun VIP Interop Support			X	X

Accelerated Access to Engineer				X

* Custom revisions available at an additional cost

Options for Current Java SE Customers

Current Java customers can:

Use the traditional Java SE free-of-charge and have access to updates for three years from the time of Java SE product family release
Purchase and migrate to Java SE for Business and enjoy up to 15 years of support as well as access to Java SE for Business updates and revisions
Stay on an older Java SE update at no cost (i.e. 1.4.2_17). Sun will continue to provide access to older Java SE release families and their updates on Sun's Java product archive

Training

Sun offers a range of Java training options − including instructor−led, live virtual class, Web-based, CD-ROM courses, or custom coaching – as well as opportunities to view past JavaOne training sessions online.

Find out more

Certification

Sun offers a variety of certification paths for programmers and enterprise architects, as well as preparation methods and certification programs. Custom certification is also available.

Learn more

Resources

FAQs

See the answers to frequently asked questions about Java SE.

Read the FAQs

Support

To get Java SE for Business support, call Sun Services.

Downloads

You can download Java SE for Business now.

Documentation

Get the documentation you need for Java SE for Business.

More on Get It

Depending on the product EOL policy, contracts are valid for the length purchased, e.g. 1 year, 3 years

10 years from general availability (GA) of release family (ie. 1.4., 5.0, 6.0)

Additional retirement , available after initial 10 years of product support life

Business hours

Time to get response from support teams

Updates and standard revision will generally be available from Sun's web sites. Custom revision will be provided directly to the purchasing customer

Online discussion forums

You receive notifications about known issues, including those for which Sun is still working on a fix, and updates on service plan enhancements. This acts as an "early warning system" to give you a jump start on risk mitigation.

Around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.

Immediate access to updates and patches. You always have access to the tools you need to keep your systems updated and secure.

Sun's multi vendor troubleshooting service to resolve problems that can't be readily attributed to a particular vendor

Accelerated access to a Level 3 Engineer allowing customer's backline engineers to speak directly to our experienced backline engineers.

Contact Sun
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