Subscription Features |
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Online Technical Support
You can contact Sun for assistance within the coverage hours available
(with no limit on the number of incidents). Through Sun's defined priority process and guidelines, you select Sun's response time and have access to live transfers.
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12x5 local business hours 48-hour response
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12x5 local business hours 4-hour response
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Telephone Support
You can contact Sun for assistance within the coverage hours available
(with no limit on the number of incidents). Through Sun's defined priority process and guidelines, you select Sun's response time and have access to live transfers.
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Basic installation assistance
12x5 local business hours 48-hour response |
12x5 local business hours 4-hour response
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24x7 Live call transfer for Priority 1 calls |
SunVIP interop Support
If you encounter an issue that you believe involves a Sun product, but
may involve another vendor's product as well, you can call Sun. Sun will
assist with multivendor collaborative troubleshooting by tapping into
relationships with more than 100 top IT vendors and joint service centers.
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OpenSolaris Support
OpenSolaris Support includes access to the online support and
tools you need to help run and maintain your OpenSolaris deployments.
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Not Included |
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Freeware Component Support
Freeware components that are developed by Sun are supported in one of
- Fully supported: Sun provides new and existing software updates
and upgrades
- Managed: Sun provides existing software updates and upgrade and
escalation of new errors to the developer community
Community supported freeware is not supported by Sun
Community supported freeware is not supported by Sun.
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Not Included |
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Knowledge Base Access
Around-the-clock access to a variety of exclusive technical
resources including Sun's proprietary online knowledge base,
collaborative remote diagnosis, and complete collections of technical
articles, features, and security papers, subject to applicable terms
and conditions.
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On-Demand Solaris Updates
Notification of Solaris and software update availability
and electronic access, as well as access to patch management tools,
subject to terms and conditions. Electronic download is the default
mechanism, however, major releases are typically shipped as physical
media kits.
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Sun Alerts and Notifications
Receive alerts for covered products, including those for which Sun is
still working on an error correction, providing you with early warning so
you can get a jump start on risk mitigation. In addition, Sun provides
special content in newsletters to keep you up-to-date on enhancements
to your Service Plan.
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Binary and Source Code Compatibility
Sun maintains binary compatibility between operating system releases and guarantees application compatibility between x64, x86, and Sun SPARC platforms. Binary and source code compatibility maintained for Solaris 2.6 through 10 and source between Solaris 10 deployment platforms.
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Number of systems supported per plan |
Single |
Single |
Single |
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Notes:
The price is based on U.S. list price. All prices quoted are in U.S. dollars. Local prices may vary. Prices are subject to change without notice.
Price varies based on number of sockets, hardware platform and term of contract. See full , ,
Availability of specific features, coverage hours, and response times may vary by location, product, or service level. Other limitations may apply. For full detail coverage, visit sun.com/servicelist
Response times are determined by customer-designated priority, with the exclusion of the Basic Service Plan. For the Basic Service Plan, the response time is generally 48 hours.
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Solaris Subscriptions