SunTone Initiative

SunTone is Sun's quality of service delivery and management initiative, designed to help customers reduce unplanned downtime through a unique industry collaborative effort to define best practices, policies, and procedures to meet demanding service level requirements. Additionally, SunTone helps drives business value for Sun's customers by helping them address the requirements of their own customers.

SunTone helps improve availability by addressing people, process, and IT management policies that cause the 80% of unplanned downtime that is unrelated to hardware, operating system, and environmental factors. SunTone helps customers achieve availability goals through process controls and management, and provides customers with operational best practices, such as the use of well-defined service-level agreements and disciplined change management practices, that are critical to service availability.

These best practices, policies and procedures, as defined in the SunTone Service Delivery Specification, govern the architecture, implementation, and management of a solution, guide delivery frameworks and help ensure quality outcome. Customers can assess their environments against SunTone standards for high quality service delivery. When gaps are identified, Sun Services can help prioritize and remedy the areas of highest potential risk to availability.

The SunTone offering includes:

• Enhanced SunTone Service Delivery Specification 2.0
  Industry developed, technical guidelines to provide enterprises with a benchmark to measure their delivery and management of network-enabled IT services. The enhanced SunTone Specification:
  • Provides processes and methodologies to assess and document end-to-end service delivery from network bandwidth to facilities to infrastructure to application delivery thereby improving availability, streamlining operations, and reducing operational management costs.
  • Complements the best practices framework areas of ISO17799, ITIL, SysTrust and others.
  • Offers new security measures and methodologies to address organizational security, access mechanisms, firewalls, private data protection and more.
• SunTone Quality Enablers
  SunTone Quality Enablers are building blocks available throughout the services delivery lifecycle to help customers deliver high quality networked services.
  • Assessment & implementation consulting services from Sun Services

  • e.g.	SunReady Availability Assessment Service
    	Availability Management Learning Path
    	Application Readiness Services
    	Data Center Readiness Services

  • Sun Reference Architectures that are SunTone compliant

  • e.g.	Enterprise Continuity
    	Retail Banking
    	Security
    	Mobile Location Services
    	Messaging Internet Data Center

  • Portfolio of over 130 SunTone Certified applications

  • e.g.	Oracle 9i
    	SAP R/3
    	Manugistics
    	Siebel
    	... and many more

• Audit & Certification
  Process for validating customers' network IT service quality against SunTone Specification standards and service level agreements (SLAs).

For more information on the SunTone Initiative, please visit http://www.sun.com/suntone.