Skip to Content
United States
Worldwide
Frequently Asked Questions
|
Also see : General QuestionsQ: What is OpenOffice.org?
A:
OpenOffice.org is an open-source project, home of
OpenOffice.org software, the most widely distributed open-source
multi-platform productivity suite. Thus, OpenOffice.org is both the
project name and the community website. The OpenOffice.org community
working on more than 80 projects is responsible for the ongoing
development of OpenOffice.org software. More than 40 million copies of
OpenOffice.org and StarOffice software have been distributed to date.
The mission of OpenOffice.org is to create the leading international office suite that will run on all major platforms and provide access to all functionality and data through open- APIs and OASIS-compliant XML file formats. OpenOffice.org is a comprehensive productivity suite suitable for entry level users or for organizations in the public sector with unique needs. StarOffice software is based on the OpenOffice.org suite and includes value-added enterprise capabilities and features. Visit the OpenOffice.org Project at http://www.openoffice.org. Q: What types of support does Sun offer for OpenOffice.org?
A:
Sun is now offering enterprise-level
technical support for OpenOffice.org software. This
new support offering makes OpenOffice.org software a compelling option
for enterprise customers.
Sun will support specific OpenOffice.org software releases that correspond to the equivalent StarOffice/ StarSuite software releases developed and built by Sun. Highlights:
Additional details are available at http://www.sun.com/service/support/software/openoffice/ Q: What are the benefits of OpenOffice.org support?
A:
The announcement offering OpenOffice.org support
reinforces Sun's commitment to OpenOffice.org and benefits customers in
several ways:
Q: What is Sun's rationale for supporting OpenOffice.org?
A:
By supporting both OpenOffice.org and StarOffice software, Sun continues to offer more choice to its customers. OpenOffice.org is the entry level offering complemented by StarOffice Retail or StarOffice Enterprise Edition. Based on their business and technical requirements, customers can select either office productivity suite and a corresponding support option. By supporting a free office suite, Sun has reduced the barrier to entry for customers seeking office productivity alternatives to the status quo. Since both products share their underlying code base, customers retain the option to upgrade from OpenOffice.org to StarOffice in the future
Q: How can I obtain OpenOffice.org software?
A:
The OpenOffice.org software can be downloaded from the OpenOffice.org website. More
details, including a list of Sun supported builds, can be found at http://www.sun.com/service/support/software/openoffice/
Q: What platforms will be supported?
A:
OpenOffice.org support will be provided for the
following platforms:
Q: What languages/locales will be supported?
A:
Initially OpenOffice.org support will be available for
the same languages that are also supported by the StarOffice 7
software:
English, French, German, Spanish, Italian, Swedish, Japanese, Traditional Chinese, Simplified Chinese, and Korean. Q: Can I get support for a platform or language that is currently not supported by Sun?
A:
Currently there are no plans to support other
OpenOffice.org releases than those built and provided by Sun, which
correspond to the platforms and languages known from StarOffice 7
software. These builds show a Sun logo in the splash/startup screen. A
list of all supported OpenOffice.org builds will be available on the
Sun Services website.
Depending on feasibility and customer demand, Sun might add platforms and languages in the future. Please contact your local Sun Service organization for more details. Q: What are the differences between the OpenOffice.org support and the StarOffice Enterprise Support?
A:
The support offerings are similar. StarOffice support
customers are entitled to product updates as discussed in the support
agreement whereas OpenOffice.org support customers are expected to
download the updates directly from http://www.openoffice.org.
Q: What are the differences between the StarOffice 7 Office Suite and OpenOffice.org 1.1?
A:
StarOffice 7 software is based on OpenOffice.org 1.1 and
adds a commercial spellchecker, Adabas D database, special fonts,
additional clipart and enterprise features such as the StarOffice
Configuration Manager. Sun also provides a basic warranty, 60-day end
user support, and legal indemnification with StarOffice.
More detail can be found in a comparison document on the Sun.com website: http://wwws.sun.com/software/star/openoffice/docs/SO_Comparison_OOo.pdf Q: Will Sun also provide end user or per-incident support for OpenOffice.org similar to the StarOffice support for the e-tail, retail and OEM product?
A:
Currently there are no plans to provide per-incident support for OpenOffice.org.
Q: Where can I find pricing and ordering information?
A:
Open Office support information will be available at http://www.sun.com/service/support/software/openoffice/
|
| ||||||||||||||||||||||||||||||
 |
|
| ||||||||||||||||||||||||||||||
