StarSuite 8

Support Resources

Product Registration
Register StarSuite 8 today and get 60 days of free technical support.

Frequently Asked Questions (FAQs)
Get fast answers to common questions.

• General FAQs
• Technical FAQs

Documentation
Download StarSuite 8 setup, user, and administration guides from Sun's documentation site.

ClueSheets Quick Reference Cards
These quick reference cards are available in downloadable PDF format for a small fee from www.cluesheets.com.

Discussion Forum
Share with and learn from our community of StarSuite users at this Support Forum.

SunSolve Knowledgebase
Take advantage of SunSolve's advanced search features to get the information you need on StarSuite 8.

StarSuite Patches
Keep your StarSuite 8 up to date with the latest patches.

StarSuite Support in 4 Languages
Get support information in your native language. More languages coming soon!

Support Services for Individuals

Free eMail and Phone Support
Registered StarSuite 8 software users are entitled to three (3) free support incidents during the first sixty (60) days from the date of purchase. Please register, then select one of the contact options below and have your serial number ready so that no fee will be assigned.

eMail Support
Submit an email support request online. Note that if you've exceeded three incidents or have had the product for more than sixty (60) days from the date of purchase, you will be charged $25.00 (US, pricing includes VAT).

Phone Support
Submit a support request via phone. Note that if you've exceeded three incidents or have had the product for more than sixty (60) days from the date of purchase, you will be charged $30.00 (US, pricing includes VAT).

• Toll free number: 1-800-574-3572
• Supported Language(s): English
• Local business operation hours: 8 a.m. to 5 p.m.

Service Plans for StarSuite Software

Sun Software Service Plans
StarSuite software is supported under the Sun Software Service Plans, which include two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments. With this support, you'll always have access to the latest software functionality with upgrades and patches included for covered software.

Support Services for Organizations

Consulting and Support Services
Specialized services are available for StarSuite 8 Office Suite.

Enterprise Customer Support
Sun's Software Only Support program provides fixed-fee support and software updates for the enterprise.

Education Customer Support
Visit our StarSuite Education page to learn more about educational offerings and support.