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Support & Services

Sun Service Plans provide the services, support and resources that help you get the most out of your systems and software. With Sun's help, your staff can tap into all of the capabilities while also keeping your systems tuned for maximum performance and utilization.

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Which Service Plan is Right for You?

Premium Service Plan

The Premium Service Plan equips you with enhanced coverage to help you keep your applications on track and available. Features include 24/7 online and telephone technical support, SunVIP interoperability support, software releases and updates (patches), self-help tools, and notifications to help you proactively maintain high availability.

Standard Service Plan

The Standard Service Plan provides the basic services you need to manage and resolve technical issues more quickly including online and telephone technical support, software releases and updates (patches), self-help tools, and notifications.

Basic Service Plan

For some software, you may not need access to Sun engineers via technical support. That's why the Basic Service Plan provides only the fundamental components necessary to help you identify the cause of a problem and evaluate the right resolution strategy.

Sun Software Service Plans At a Glance

Features	Premium Service Plan	Standard Service Plan	Basic Service Plan
Customer-Focused Support Team	No	No	No
Customer Advocate	No	No	No
Online and Telephone Technical Support	24/7 Immediate Assistance	12/5 Four-hour Response	No
SunVIP Interop Support	Yes	No	No
Knowledge Base Access	Yes	Yes	Yes
Software Releases	Yes	Yes	Yes
On-Demand Software Updates	Yes	Yes	Yes
Sun Alerts and Notifications	Yes	Yes	Yes

Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply.

Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1."

Help me Select my Service Plan

To learn more about Sun Software Service Plans, contact your Sun Sales Representative, send us a contact request, or contact your local Sun Authorized Reseller.

For a comprehensive listing of Sun's service offerings, please refer to our service listings.

Need Help Now?

Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.