Overview Services Locations Get Started At a Glance Welcome Letter FAQs General FAQs 1. Do the SSC's have remote connectivity? Do we need to send an engineer to a Sun site? 2. How do you protect our data integrity and security? 3. Does Sun allow interoperability with Dell or HP? 4. How do I request an engagement with the Sun Solution Centers? 5. What types of services do you provide? 6. Where are the Sun Solution Centers located? 7. Does a Sun account manager need to be involved? 1. Q: Do the SSC's have remote connectivity? Do we need to send an engineer to a Sun site? A: The Sun Solution Centers do provide the capability of remote connectivity through various protocols such as VPN (virtual private network). However, we find that having some level of customer representation at our sites helps to speed turnaround and to ensure that we are meeting your expectations. 2. Q: How do you protect our data integrity and security? A: Each customer engagement has a dedicated secured firewall, DMZ and unique IP addresses, which prevents access by other users. At the completion of the engagement, we dismantle the environment. 3. Q: Does Sun allow interoperability with Dell or HP? A: Yes. The Sun Solution Centers are all about optimizing the performance of heterogeneous environments. In a typical interoperability engagement, a customer will bring in third party hardware and independent hardware vendors to structure an end-to-end architecture. In short, the Sun Solution Centers welcome non-Sun hardware as part of each customer engagement. 4. Q: How do I request an engagement with the Sun Solution Centers? A: Contact your Sun account manager or systems engineer. He or she will be able to work with you to schedule the service you need at a time that works for you. 5. Q: What types of services do you provide? A: The Solution Centers offer the expertise and technology so that you can test before you invest. These services include: Solution briefings and workshops Architecture design and validation Proofs-of-Concept (integration and interoperability) Solution prototyping (RFID, JavaCAPS, StorageTek, etc.) ISV competency (for example, SAP, Oracle, Siebel) Benchmarking Competitive analysis and pricing Utility/grid computing Partner programs (ISVs, SI, Resellers) 6. Q: Where are the Sun Solution Centers located? A: We have locations around the globe. Click here for a complete listing. 7. Q: Does a Sun account manager need to be involved? A: Solution Center engagements can be scheduled only by Sun personnel. These can be account managers, systems engineers, or any Sun representative. Contact your Sun account manager or SE. Don't have one? Click here for contact information for your nearest Sun office. Back to top

Top Customer References Meloche: Analytics That Scale See how experts from Sun Solution Center for SAS Competency worked side-by-side with Meloche to size, configure, architect and tune a complete, robust solution. Authorized Sun Solution Centers Find out where they are. » View All Related Find a Sun Solution Center Near You Press Release