Sun Services for solutions within the Sun Open Archive Framework can help you meet your storage challenges by delivering multi-vendor assessment, design, implementation, and support services that enable you to minimize costs, reduce complexity, and manage risk.
Here's how:
Architecture Review and Design Service helps you define your archive business requirements, pinpointing problem areas, addressing risks, and determining solutions.
Single Point of Contact (SPOC) provides a one-stop service for managing support with multiple vendors, simplifying incident management in complex, heterogeneous environments.
Sun SpectrumSupport offers unique protection for storage assets enabled in an archive environment, providing remote diagnostic capabilities that deliver the flexibility and responsiveness you need for real-world datacenter issues.
Sun Multivendor Support offers true multivendor capabilities, supporting all major platforms and leveraging comprehensive hardware, software, and vendor management expertise. With a single point of contact and four levels of service, you get quick, unified access to the expertise you need to address a wide range of support issues.
SunVIP Interop Support with a Platinum or Gold Service plan you can take advantage of Sun's VIPInterop Support feature which leverages cooperative relationships with leading technology companies to bridge the gap between vendor support organizations for mutual customers. Sun and other leading vendors work to resolve your interoperability issues quickly and effectively - regardless of where they originate.
