SunSpectrum Support Services
With SunSpectrum Support you get the responsive and dependable maintenance coverage and the technical assistance you expect from Sun.
Support
Sun Storage Service Plans deliver predictable, reliable, and responsive support, through remote technologies, benchmark processes, and industry recognized technical expertise.
Telephone support features unlimited calls during chosen coverage hours and customer-defined priority, and you can take advantage of one-stop multivendor troubleshooting to assist with difficult-to-isolate interoperability issues. In addition, around-the-clock access to online resources, such as Sun's online knowledgebase and collaborative remote diagnosis, help arm you with the tools you need to prevent problems.
Because your data is critical, a Sun Instant Upgrade to Platinum Support is highly recommended.
Installation
Sun provides standardized and high quality installation assistance required to achieve a smooth and successful startup for Sun Storage environment.
Professional Services
Sun offers a broad portfolio of storage services in-tune with the changing needs of your business. Assistance at every stage of your IT infrastructure life-cycle comes with our wide array of flexible solutions offers.
Sun Storage Assessment Services
Storage Assessments provide prioritized, business-justified and financially sound storage evolution/maintenance plans.
System Integration Services
In addition to standard Enterprise Installation Service, Sun offers supplementary services to ensure full integration of your enterprise disk systems.
- i-Runbook Services: that offer preferred practice know-how & troubleshooting tips, end user reference documentation and technical manual pages where available.
- Disk Implementation Services: to configure the disk array(s) and management software, and to test and validate the disk subsystem(s) within your environment.
Data Migration Services
Sun's Host-Based Data Migration Service can not only help you move data between storage systems, but also assess, plan, and execute a migration project.
Datacenter Services
Datacenter Services from Sun provide a single source, comprehensive solution that helps streamline project activity, better manage change, and maintain high data availability. Offerings include:
- Datacenter Consulting Services
- Tape and Disk Media Services
- Datacenter Cabling and Connectivity Services
- Asset Management Services
- Infrastructure Services
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Connected Services
Connected services for Storage are a set of services performed remotely for you in order to increase service availability, reduce administration time, maintain storage system performance, and manage datacenter environments more efficiently. Selected connected services capabilities are offered at no cost under product warranty and support contracts.
For additional details on how to connect your specific device, visit our Connected Services for Storage site.
Managed Services
Sun Managed Operations for Storage will help you to remain in control of your IT programs while minimizing the management overhead associated with traditional outsourcing arrangements. With Sun, you choose what you want us to manage, through a storage-specific sourcing engagement, or as a storage management offering within a broader Sun Managed Operations engagement.
Sun StorageTek Support
The Sun Storage Support
Center offers links to manuals, FAQs, guides, software keys and
tech tips for StorageTek products.
Documentation
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Training
Give staff the skills they need to manage, protect, and optimize access to critical data, through our in-depth education and training services, you can minimize disruptions associated with new technology through knowledge transfer that will enable your staff to be more productive and empowered for problem resolution.
Visit the Training web site for more information.
Contact Information
Contact Sun Support and Services for assistance.
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