Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your Storage that gives you the right level of support.
Installation
Sun's Advanced Installation Services for the Sun Storage 7000 Unified Storage Systems go beyond basic installation to include configuration services for:
- Storage operational environment
- Directory services
- Failover
Professional Services
Data Migration Services
The Sun Unified Storage Data Migration Service helps you migrate from your legacy NAS system to the Sun Storage 7110 Unified Storage System.
Sun i-Runbook Service
The Sun i-Runbook Service is a customizable, Web-based central repository of streamlined technical "how to" information based upon Sun preferred practices and IT processes. It enables you to manage your data-center operations more effectively, and enables operations personnel, system administrators and IT managers to better understand and manage unified storage systems.
Additional Services
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Software Updates
Get Connected
Save time and money enabling the Auto Service Request (ASR) feature included with your active warranty or Sun Spectrum support contract.
Warranty
1 year next business day. Sun's warranty covers hardware and provides system repair. See additional details and a comparison of warranty and support features.
Resources
The Sun Support Center offers links to manuals, FAQs, guides, software keys, and tech tips for Sun storage products.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Documentation
Sun Storage 7110 Unified Storage System
Training
Give your staff the skills they need to manage, protect, and optimize critical data. In-depth education and training increase expertise and help minimize disruptions associated with new technology.
Recommended training includes:
Partners
Consult the Sun Partner Directory for a current list of partners providing Open Storage solutions for enterprise content management, anti-virus support, and compliance services.
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